Operations Manager

Tempe, AZ, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $63,000.00 - $95,000.00

Work Schedule

Standard Hours

Flexible

Benefits

Opportunities for advancement

Job Description

Pegasus is a leader in providing comprehensive cleaning and maintenance solutions, dedicated to creating and maintaining clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities. Renowned for leveraging cutting-edge technology, Pegasus ensures top-tier service for its clients, consistently exceeding expectations through their commitment to customer satisfaction. The company is recognized as one of the 'Fastest Growing Private Companies in America' by Inc. Magazine. At Pegasus, every customer interaction involves direct communication with an owner, reflecting a company culture deeply rooted in accountability, care, and a service-driven mindset.

Joining Pegasus as an Operations Manager means becoming an integral part of this dynamic and fast-growing organization. The Operations Manager plays a vital role in overseeing janitorial operations across the branch's accounts with a focus on maximizing resources and achieving goals related to customer satisfaction, productivity, schedule adherence, and fiscal responsibility. This is a full-time, salaried position with an annual pay range between $63,000 and $65,000, requiring flexibility in work hours to meet the demands of the role.

The ideal candidate for this role is a hands-on leader with a 'boots on the ground' attitude, actively engaged with the team and daily operations. They will manage both day and night staff, ensuring operational efficiency and high performance through regular site visits. This position demands strong leadership qualities, excellent communication skills, and the ability to motivate and support team members effectively. The Operations Manager will collaborate closely with team leaders and regional leadership to balance staffing levels, manage budgets, and respond promptly to changing operational needs while fostering a positive, inclusive, and respectful work culture. By embodying the company’s values and mission, the Operations Manager helps deliver exceptional service experiences and contributes to continuous improvement and employee development within Pegasus.

Job Requirements

Must be 18 years of age
must provide proof of U.S. citizenship or permanent residency
must provide proof of work authorization and complete an I-9 and E-Verify process
must complete pre-employment background check
must complete pre-employment motor vehicle record check
ability to walk for extended periods across multiple job sites
ability to lift and carry up to 30 lbs
ability to bend, reach, stand, and walk for extended periods
repetitive use of hands, wrists, arms, and legs including climbing stairs, use of ladders, and kneeling or squatting
reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

Job Qualifications

3-5 years of related experience in a leadership or management position
2 years of operations experience
associates degree or bachelor’s degree in business administration or a related field preferred
client/vendor management experience
managing budgets and inventory management experience preferred
bilingual in Spanish strongly preferred
strong customer service orientation
experience using Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Teams
open availability including readiness for overtime, schedule adjustments, and holiday work

Job Duties

Support and lead janitorial teams across the region, ensuring effective scheduling and real-time resource utilization that respects employees’ time and strengths
collaborate with team leaders to assess the appropriate balance of part-time, full-time, and flexible staffing to meet operational needs and support work-life balance
monitor team hours to ensure alignment with budget guidelines while promoting fairness and efficiency
serve as a hands-on leader by operating and training team members in the safe use and maintenance of cleaning equipment and machinery
foster open, two-way communication with Managers, Supervisors, and frontline staff to ensure transparency, trust, and shared accountability
work closely with Regional Leaders to align staffing with demand, provide insights on local conditions, and adapt to changes in real time
directly manage and support frontline employees, ensuring they are equipped to succeed and feel valued in their roles