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Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $66,100.00 - $95,700.00
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid vacation
Paid sick leave
Life insurance
401k with Matching
Flexible spending account
Employee assistance program
Tuition Reimbursement
Complimentary employee meal
complimentary parking
Referral bonuses

Job Description

Park Hyatt Aviara is a premier luxury resort located in San Diego, California. This Forbes Four-Star and AAA Five-Diamond destination is highly regarded for its elegant accommodations, exceptional amenities, and stunning natural surroundings. Recently renovated, the resort showcases striking architecture and is home to a beautiful spa, an 18-hole golf course designed by Arnold Palmer, and over 200 acres of lush landscape. Guests at Park Hyatt Aviara enjoy a sophisticated yet approachable luxury experience that reflects the unique character of the Carlsbad area. The resort offers world-class recreation and relaxation, making it a sought-after destination for both leisure and business travelers. Park Hyatt Aviara prides itself on delivering impeccable service and exceptional guest experiences, supported by a dedicated and professional team of associates.

The Operations Manager role at Park Hyatt Aviara is a key leadership position responsible for overseeing various operational areas within the resort. This role involves providing support in managing day-to-day activities, training team members, developing staff, and handling scheduling tasks. The Operations Manager ensures operational efficiency and maintains high standards of service excellence across departments. With a salary range of $66,100 to $95,700, compensation decisions are influenced by factors such as education, relevant experience, and individual qualifications. The position offers an exciting opportunity to grow with Hyatt and contribute to a work environment that values exceptional performance and rewards professional success. Associates at Park Hyatt Aviara have access to career advancement opportunities, employee enrichment programs, and a supportive workplace culture that encourages continuous learning and development. As an Operations Manager, you will play a pivotal role in upholding the resort's distinguished reputation by fostering a positive team environment and driving exceptional guest satisfaction.

Job Requirements

  • a true desire to satisfy the needs of others in a fast paced environment
  • refined verbal and written communication skills
  • minimum of one year previous front office supervisory experience preferred
  • ability to work a flexible schedule, including holidays and weekends

Job Qualifications

  • previous experiences in a luxury resort preferred
  • must possess a professional presentation
  • outstanding guest services skills
  • sophisticated verbal and written communication skills
  • strong interpersonal and problem-solving abilities
  • highly responsible and reliable
  • ability to work well under pressure in a fast-paced environment

Job Duties

  • assist front office manager in all administrative tasks as assigned
  • answer phones, greet customers, assist with check-in and check-out procedures, make reservations
  • confirm staff schedules
  • assist with payroll procedures
  • accurately perform data-entry tasks
  • resolve customer complaints and issues
  • represent the hotel brand in a professional manner

Job Criteria

Experience

Mid Level (3-7 years)


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