Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $63,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Pet insurance
Job Description
EVEN Hotel Brooklyn is a lifestyle hotel that emphasizes wellness and is ideally situated in the vibrant Boerum Hill neighborhood of downtown Brooklyn. As part of the renowned HEI Hotels and Resorts family, one of the largest and most respected hotel management companies in the United States, EVEN Hotel Brooklyn combines comfort, health-conscious amenities, and exceptional service to create memorable experiences for its guests and a thriving work environment for its staff. HEI Hotels and Resorts prides itself on its team-oriented culture called HEI Loves, which focuses on valuing and supporting associates by providing competitive compensation, extensive benefits, and generous paid time off (PTO) programs. The company also offers unique perks such as health and wellness packages, retirement plans, travel benefits, and discounts on products and services, underscoring their commitment to associate satisfaction and professional growth.
The role of Operations Manager at EVEN Hotel Brooklyn is a key leadership position responsible for overseeing and maintaining guest service standards in line with both client expectations and HEI standards of product and service excellence. This position requires overseeing multiple departments to ensure efficiency and adherence to brand standards while fostering a positive and motivated work environment. The Operations Manager is actively engaged in daily operations, including staff management, problem-solving, and quality control, while always focusing on enhancing the guest experience. Essential duties involve conducting staff meetings, providing training and guidance to department managers, ensuring proper scheduling and payroll accuracy, and implementing both company and franchise initiatives.
Additionally, the Operations Manager plays a critical role in monitoring guest satisfaction, resolving complaints quickly, and maintaining optimal room inventory to maximize revenue and guest satisfaction. Effective communication skills and the ability to manage multiple tasks are paramount as this role requires interaction with various stakeholders, including guests, staff, and management. As part of the HEI family, the Operations Manager benefits from a comprehensive salary package ranging from $62,000 to $63,000 annually, with additional benefits geared towards physical, mental, and financial wellbeing. HEI also champions diversity and inclusion in the workplace, welcoming candidates from various backgrounds including those with military experience. The commitment to a supportive and inclusive culture ensures that even applicants who do not meet every requirement are encouraged to apply, reflecting HEI’s belief in potential and growth. This position is ideal for a dedicated hospitality professional seeking to contribute to a wellness-centered hotel environment while advancing their career with a leading hotel management company.
The role of Operations Manager at EVEN Hotel Brooklyn is a key leadership position responsible for overseeing and maintaining guest service standards in line with both client expectations and HEI standards of product and service excellence. This position requires overseeing multiple departments to ensure efficiency and adherence to brand standards while fostering a positive and motivated work environment. The Operations Manager is actively engaged in daily operations, including staff management, problem-solving, and quality control, while always focusing on enhancing the guest experience. Essential duties involve conducting staff meetings, providing training and guidance to department managers, ensuring proper scheduling and payroll accuracy, and implementing both company and franchise initiatives.
Additionally, the Operations Manager plays a critical role in monitoring guest satisfaction, resolving complaints quickly, and maintaining optimal room inventory to maximize revenue and guest satisfaction. Effective communication skills and the ability to manage multiple tasks are paramount as this role requires interaction with various stakeholders, including guests, staff, and management. As part of the HEI family, the Operations Manager benefits from a comprehensive salary package ranging from $62,000 to $63,000 annually, with additional benefits geared towards physical, mental, and financial wellbeing. HEI also champions diversity and inclusion in the workplace, welcoming candidates from various backgrounds including those with military experience. The commitment to a supportive and inclusive culture ensures that even applicants who do not meet every requirement are encouraged to apply, reflecting HEI’s belief in potential and growth. This position is ideal for a dedicated hospitality professional seeking to contribute to a wellness-centered hotel environment while advancing their career with a leading hotel management company.
Job Requirements
- High school diploma or equivalent
- Minimum two years of experience in hotel operations
- Proficiency with PMS systems and basic computer skills
- Ability to manage cash and credit transactions accurately
- Strong communication and interpersonal skills
- Ability to maintain professional appearance
- Capability to stand or walk for extended periods
- Availability to work flexible hours
- Ability to handle conflict with patience and diplomacy
Job Qualifications
- Two years of hotel experience, preferably in a comparable hotel
- Proficient with property management systems (PMS) and computer literacy
- Ability to handle cash and credit transactions
- Maintain a professional appearance and manner at all times
- Thorough knowledge of all hotel operations and individual job requirements
- Ability to effectively deal with internal and external customers using patience, tact, and diplomacy
- Strong organizational skills to manage multiple tasks efficiently
- General knowledge of local area attractions and transportation
- Ability to stand and walk for four or more hours at a time with or without accommodation
- Strong interpersonal skills to establish and maintain effective work relationships
- Ability to detect signs of emergency situations
- Adapt communication style for different audiences
Job Duties
- Ensure each department is working efficiently while ensuring brand standards are being met
- Oversee staff by conducting daily and monthly meetings, inspecting staff work and giving guidance to correct deficiencies and meet standards
- Assist department managers to interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline
- Assist department managers to arrange staff work schedules and submit payroll records, correcting errors for timely pay
- Assist department managers to implement company and franchise programs
- Track guest satisfaction surveys and maximize usage of guest response tracking systems
- Interact positively with customers and resolve problems to maintain high levels of customer satisfaction and quality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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