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operations lead, SoDo reserve

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $29.21 - $33.16
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Basic and supplemental life insurance
Paid parental leave
Paid vacation and sick time
401(k) retirement plan with employer match
Discounted company stock program
Starbucks equity program (Bean Stock)
Tuition coverage through Arizona State University online
student loan management resources
backup care and DACA reimbursement

Job Description

Starbucks Coffee Company stands as a globally recognized leader in the coffeehouse industry, known not only for its premium coffee offerings but also for its commitment to fostering a culture of connection and community. Since its inception, Starbucks has aimed to be a company that goes beyond beverages, creating spaces where customers and partners alike can share unique and meaningful experiences. With a strong emphasis on leadership development, Starbucks nurtures extraordinary leaders who are passionate about serving others and embodying the company’s core values. Starbucks Reserve® enhances this vision by offering a distinct portfolio of flagship stores, Reserve Kitchens, and... Show More

Job Requirements

  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • maintain regular and consistent attendance and punctuality
  • ability to carry 35lb on a consistent basis
  • identify, train, and model adherence to health and safety standards at all times

Job Qualifications

  • Customer service experience in retail and/or restaurant environment
  • ability to carry 35lb on a consistent basis
  • identify, train, and model adherence to health and safety standards
  • high attention to detail
  • strong work ethic
  • ability to multitask and prioritize
  • effective oral and written communication skills
  • ability to lead the work of others
  • ability to learn quickly
  • strong interpersonal skills
  • ability to work as part of a team
  • ability to build relationships
  • meet store operating policies and standards
  • additional languages beneficial

Job Duties

  • Act with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks
  • maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example
  • anticipate customer and store needs by constantly evaluating the environment and customer for cues and communicate information to the manager
  • assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • provide feedback to the operations manager
  • contribute to a positive environment
  • deliver legendary service to each customer
  • develop a positive and professional working relationship with each partner
  • execute operational assignments during scheduled shifts leveraging functional systems
  • follow Starbucks Reserve operational policies and procedures including cash handling, health, safety, and security
  • manage service of alcohol according to all state and federal laws, as well as company and brand policies and standards
  • maintain regular and consistent attendance and punctuality
  • engage in storytelling and communication of the Starbucks Reserve Kitchen brand, food, and culture

Job Location

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