operations lead, Coffee and Cocktail Lounge - New York Reserve

Starbucks Coffee Company is a globally recognized leader in the coffee industry, renowned for its commitment to quality, community, and exceptional customer service. From its inception, Starbucks set out to establish itself as a different kind of company — one that not only celebrates coffee and its rich tradition but also fosters a profound sense of connection among its customers and employees. Starbucks Reserve®, a premium and innovative sector within the Starbucks portfolio, represents the pinnacle of craft coffee experiences. It highlights unique flagship locations, Reserve Stores, and Reserve Kitchens that provide an elevated experience blending specialized coffee and culinary artistry.

The Starbucks Reserve® Coffee & Cocktail Lounge is a distinctive establishment within this portfolio, where coffee culture meets innovative craft cocktails in an inviting and dynamic setting. Partners at the Lounge play a pivotal role in creating memorable experiences by guiding customers through a diverse menu of coffee-forward craft cocktails and locally inspired creations, perfectly paired with artisanal food offerings from the Reserve Kitchen. This role is ideal for individuals passionate about service, craftsmanship, and storytelling, who thrive in fast-paced environments and appreciate working alongside a diverse team.

As an operations lead at Starbucks Reserve®, you will significantly contribute to the brand's success by assisting operations managers, associate managers, and specialists in executing store operations during scheduled shifts. You will be entrusted with upholding operational excellence through the consistent delivery of high-quality products and service, modeling the Starbucks guiding principles, and fostering a positive and inclusive team culture. This position demands the ability to maintain composure during high-volume periods, anticipate customer and operational needs, and ensure every shift delivers the unique Starbucks Reserve® experience that customers expect.

Moreover, the role involves coaching new partners, supporting their training with positive reinforcement and constructive feedback, and contributing to a collaborative team environment. You will be responsible for managing operational policies related to cash handling, health, safety, and security while ensuring compliance with alcohol service regulations according to state and federal laws. The position offers an opportunity to develop leadership skills and work as part of a vibrant community dedicated to exceptional service, storytelling, and connection. Starbucks offers partners competitive pay based on geographic location and experience, comprehensive benefits, and numerous programs supporting career growth, education, and personal well-being.

If you are driven by a passion for quality, leadership, and creating memorable customer experiences, and you seek to be part of a company that values inclusion, integrity, and community, this role at Starbucks Reserve® Coffee & Cocktail Lounge offers a unique and rewarding opportunity to grow your career in a dynamic, fast-paced environment. Join Starbucks and inspire with every cup!