operations lead, Back of House - New York Reserve

Starbucks Coffee Company is a global leader in the coffeehouse industry, renowned for its commitment to quality, community, and sustainability. Since its inception, Starbucks has focused on creating unique experiences for customers through exceptional coffee, innovative products, and a welcoming atmosphere. Starbucks Reserve® is a prestigious line within Starbucks that celebrates rare and exquisite coffee offerings alongside culinary innovation. This brand elevates the coffee experience by combining specialty coffee with high-quality food in a setting designed to foster connection and cultural appreciation. Starbucks Reserve® locations include flagship stores, Reserve Kitchens, and exclusive cafes across the United States. These spaces serve as community hubs where craftsmanship and storytelling around coffee and food come alive, inviting customers to savor premium beverages paired with artisan food offerings. Starbucks is not just a place to grab a coffee but a destination for discovery and shared experiences grounded in the passion of its partners (employees).

The Starbucks Reserve® Operations Lead for Back of House (BOH) plays an essential role in maintaining operational excellence within the Reserve Cafe. The Reserve Cafe’s food and culinary zone is inspired by Italian bakery traditions and produces high-quality artisanal pastries and food offerings. In this fast-paced environment, the Operations Lead supports the execution of store operations during shifts by assisting store managers and team leaders, ensuring that the Starbucks Reserve® service standards are met consistently. This role requires a high level of integrity, leadership, and operational acumen to promote Starbucks’ culture and values. The Operations Lead manages daily activities including food preparation, partner training, customer service, and adherence to health and safety standards. They also ensure compliance with cash handling and alcohol service policies, maintaining a safe and welcoming environment for all customers.

As an ambassador of the Starbucks Reserve® brand, the Operations Lead is responsible for inspiring their team and enhancing the customer experience by delivering legendary service and fostering a positive work environment. This means being calm and composed during busy periods, anticipating customer and store needs, and promoting a culture of continuous improvement. The role encourages communication, storytelling, and collaboration among partners, contributing meaningfully to a team-oriented atmosphere. The successful candidate will have the opportunity to develop leadership skills, hone culinary knowledge, and work within a diverse and dynamic team dedicated to crafting exceptional coffee and culinary experiences. Starbucks offers a comprehensive benefits package and opportunities for personal and professional growth, making this role ideal for individuals passionate about hospitality, food service, and premium coffee products.