The Wendy's Company logo

Open/Close Shift Manager

Draper, UT, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Direct Deposit
Free Meals
Pay for grades
Paid vacation
Annual Performance Review and Performance Based Wage Increases
medical benefits
Dental benefits
vision benefits
on the job training
Advancement opportunities
Fun recognition and team environment
401(k)
Shoe credits

Job Description

Wendy's is one of the world's leading fast-food restaurant chains, known for its fresh, never frozen beef and commitment to quality and customer satisfaction. As a globally recognized brand with thousands of locations, Wendy's combines a rich history with ongoing innovation to provide delicious, made-to-order meals in a friendly, fast-paced environment. Each Wendy's franchise operates independently, bringing a unique local touch while maintaining the company's high standards for food safety, cleanliness, and customer service. This particular position is with a franchised Wendy's location situated at 147 East 13800 South in Draper, Utah, a thriving community hub for both residents and visitors looking for convenient, quality dining options.

The Open/Close Shift Manager role at Wendy's is a vital leadership position that ensures the smooth and efficient operation of the restaurant during opening and closing shifts. As a Shift Manager, you will be responsible for supervising, coordinating, and delegating daily tasks with a focus on timely and compliant opening and closing procedures. This includes overseeing food safety protocols, ensuring cleanliness, managing line prep and set-up activities, and maintaining a productive and safety-conscious work environment. The ideal candidate is someone who can lead by example, inspire teamwork, and mentor crew members and trainers to maximize retention and performance.

In this role, you will collaborate closely with other restaurant managers to identify and implement strategies for optimizing operational efficiency and boosting the restaurant's profitability. You'll take on responsibilities such as acting as Cash Manager, overseeing cash drawer reconciliations, and executing the Daily Operations Plan. Key duties also involve training and reinforcing food safety procedures, conducting thorough restaurant walk-through inspections, and utilizing flow charts and checklists to ensure a well-organized shift. By maintaining high standards of quality, production, and service, you will help create a welcoming, safe, and professional atmosphere for both customers and employees.

The position offers a fast-paced and dynamic work environment that values leadership, attention to detail, and a strong customer orientation. You'll have opportunities to participate in team huddles, manager meetings, and specialized Four Corner Training sessions, contributing to personal growth and career advancement within the Wendy's network. Whether assisting with labor management, monitoring employee breaks, or controlling food costs through inventory tracking, your role as a Shift Manager will directly impact the restaurant's success.

Wendy's values its employees by providing competitive benefits, including paid vacation, medical, dental, and vision coverage, along with paid meals and direct deposit options. The company also supports educational achievements with Pay for Grades and offers on-the-job training to foster skill development. Additional perks such as shoe credits and a fun, team-oriented environment contribute to a positive workplace culture. Candidates must meet specific requirements such as being at least 18 years old, passing background checks and drug screenings, and possessing the physical ability to perform demanding tasks. The willingness to obtain ServSafe certification and flexibility to work all shifts as well as travel between locations are essential for success in this role.

Joining Wendy's as an Open/Close Shift Manager represents an exciting opportunity to be at the forefront of restaurant operations, leading a dedicated team towards excellence while upholding the high standards of this beloved fast-food brand. The position not only demands strong leadership skills and operational expertise but also offers the chance to thrive in a supportive environment with paths for advancement and professional development.

Job Requirements

  • High school diploma or GED
  • Must be 18 years of age
  • Must be able to pass criminal background check and drug screening
  • One or more years of restaurant experience preferred
  • Ability to multi-task while maintaining composure and give sound advice and direction
  • Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
  • Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
  • Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
  • Must be able to stand for prolonged periods of time
  • Ability and willingness to wear a headset
  • Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
  • Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
  • May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
  • Must have or be willing to obtain ServSafe certification

Job Qualifications

  • High school diploma or GED
  • One or more years of restaurant experience preferred
  • Ability to multi-task while maintaining composure and give sound advice and direction
  • Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
  • Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
  • Ability to work, concentrate and perform duties accurately in a fast-paced environment
  • Must be able to stand for prolonged periods of time
  • Ability and willingness to wear a headset
  • Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend, kneel and stoop
  • Must have or be willing to obtain ServSafe certification

Job Duties

  • Training, monitoring and reinforcing food safety procedures to crew members
  • Acting as cash manager as needed, including setting up cash registers at open, reconciling cash drawers throughout the shift, and verifying safe cash at open, close and shift change
  • Acting as operations leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan when necessary
  • Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
  • Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
  • Working with restaurant management team to train, develop and communicate with crew members and team trainers through Four Corner Training, team huddles, manager meetings, etc
  • Supervising crew members and team trainers in a way that maximizes retention
  • Working with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
  • Helping execute appropriate shift-specific procedures according to the Daily Operations Plan
  • Assisting the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
  • Following up and ensuring resolution of issues indicated in Voice of the Customer reports
  • Assisting restaurant management team in labor management by monitoring and running employee breaks, tracking shift labor and making adjustments as necessary
  • Assisting the restaurant management team in controlling food costs by tracking waste and completing daily shift inventory counts
  • Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members

Job Criteria

Experience

Mid Level (3-7 years)


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