You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA
FSA
Education Reimbursement
401K Matching
Employee assistance program
Paid holidays
Job Description
RealManage Elevated Onsite is a specialized division of RealManage, a premier company dedicated to managing community associations with onsite staff. With decades of expertise, RealManage Elevated Onsite focuses on delivering superior lifestyle HOA management services to its partner communities. This division emphasizes a combination of the best people, advanced technology, and top-tier customer service, supporting a diverse range of communities, including age-restricted neighborhoods, luxury high-rise condominiums, co-ops, urban mixed-use complexes, and expansive single-family developments loaded with complex amenities. RealManage Elevated Onsite operates on core values such as integrity, respect, selflessness, personal relationships, and continuous improvement. These principles guide their approach... Show More
Job Requirements
- High school diploma or GED required
- Previous customer-related experience required
- Previous concierge experience preferred
- Must possess a professional presentation with white glove service when residents and guests enter the building, including, but not limited to, standing when they enter, welcoming them by name, and offering assistance to access elevators, etc.
- Must possess outstanding guest service, skills, and sophisticated verbal & written communication skills
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Qualifications
- High school diploma or GED
- Previous customer-related experience
- Previous concierge experience preferred
- Professional presentation with white glove service
- Outstanding guest service skills
- Sophisticated verbal and written communication skills
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Duties
- Manage the reception front desk, lobby area, community room, and common areas in the immediate adjacent areas to the reception desk
- Greet the resident/guest/vendor professionally, by standing and acknowledging them
- Professionally respond to incoming telephone calls from residents, guests, contractors, and the general public
- Routinely familiarize themselves with building rules, policies & procedures
- Follow the current Access Policy, ensuring all visitors, including resident guests and contractors, have been authorized to enter the building
- Enforce and control building access policies and procedures
- Monitor for non-compliance with association policies
- Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended
- Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct
- Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out
- Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff
- At the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues
- Write detailed incident reports of significant events or activities, following policy and procedure
- Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action
- Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency
- Provide shift coverage as needed to cover for concierge staff call-outs or absences
- Maintain a daily log of events
- Maintain a clean work area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: