Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $35.00
Work Schedule
Standard Hours
Flexible
Benefits
Guaranteed overtime
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Life insurance
accident insurance
Company provided equipment
Job Description
FlexTrades is a dynamic staffing and workforce solutions company specializing in providing skilled talent and operational support to various industries across North America. With a commitment to excellence and innovation, FlexTrades works closely with clients to ensure their projects are staffed efficiently with qualified Technicians, fostering a positive and productive environment. The company values diversity, inclusivity, and a collaborative culture, making it an employer of choice for professionals seeking growth and rewarding career opportunities in workforce management and staffing services. FlexTrades is an equal opportunity and affirmative action employer dedicated to creating a supportive workplace for all individuals, including veterans and those with disabilities. They provide competitive wages, comprehensive benefits, and professional development opportunities to their workforce.
The Onsite Engagement Manager role at FlexTrades is a pivotal position designed for experienced professionals who excel in project support and operational management in a client-facing capacity. This role primarily involves travelling to client sites, typically overseeing projects lasting between 6 to 9 months. The Onsite Engagement Manager works directly with up to 75 technicians per client, ensuring high-quality communication flows, quality execution of operational tasks, and milestone tracking throughout the project. This individual functions as a key liaison between Technicians, Clients, and Internal Partners to maintain and grow business relationships successfully. Responsibilities include proactive engagement with both clients and technicians through various communication channels such as in-person meetings, camera-on video calls, phone calls, texts, and emails on a regular schedule.
In this capacity, the manager helps secure success by managing technician arrivals, facilitating issue resolution, maintaining attendance and timekeeping, and enforcing company policies and safety standards. The role demands a professional and enthusiastic demeanor, strong documentation skills, and the ability to handle dynamic tasks promptly. FlexTrades supports this position with lodging during assignments, reimbursed travel time, guaranteed overtime pay, and the use of company-provided equipment. Earning $35.00 per hour, the Onsite Engagement Manager is expected to adapt quickly to changing priorities while ensuring client satisfaction and technician success. This career opportunity is ideal for individuals with a growth mindset, excellent problem-solving skills, and the willingness to travel extensively and work remotely when necessary. Candidates with previous staffing or industrial and manufacturing experience, familiarity with ATS software like Bullhorn, and Apple product experience will find themselves well-positioned to thrive in this role.
The Onsite Engagement Manager role at FlexTrades is a pivotal position designed for experienced professionals who excel in project support and operational management in a client-facing capacity. This role primarily involves travelling to client sites, typically overseeing projects lasting between 6 to 9 months. The Onsite Engagement Manager works directly with up to 75 technicians per client, ensuring high-quality communication flows, quality execution of operational tasks, and milestone tracking throughout the project. This individual functions as a key liaison between Technicians, Clients, and Internal Partners to maintain and grow business relationships successfully. Responsibilities include proactive engagement with both clients and technicians through various communication channels such as in-person meetings, camera-on video calls, phone calls, texts, and emails on a regular schedule.
In this capacity, the manager helps secure success by managing technician arrivals, facilitating issue resolution, maintaining attendance and timekeeping, and enforcing company policies and safety standards. The role demands a professional and enthusiastic demeanor, strong documentation skills, and the ability to handle dynamic tasks promptly. FlexTrades supports this position with lodging during assignments, reimbursed travel time, guaranteed overtime pay, and the use of company-provided equipment. Earning $35.00 per hour, the Onsite Engagement Manager is expected to adapt quickly to changing priorities while ensuring client satisfaction and technician success. This career opportunity is ideal for individuals with a growth mindset, excellent problem-solving skills, and the willingness to travel extensively and work remotely when necessary. Candidates with previous staffing or industrial and manufacturing experience, familiarity with ATS software like Bullhorn, and Apple product experience will find themselves well-positioned to thrive in this role.
Job Requirements
- 2+ years of experience in a corporate environment
- 1+ years of customer service experience
- excellent written and verbal communication skills
- excellent problem-solving skills
- highly organized and excellent time management
- growth mindset
- strong computer skills including Microsoft Office suite
- willingness and availability to travel and work away from home for extended periods
- comfortable working remotely including on camera in meetings
Job Qualifications
- 2+ years of experience in a corporate environment
- 1+ years of customer service experience
- excellent written and verbal communication skills
- excellent problem-solving skills
- highly organized and excellent time management
- growth mindset
- strong computer skills including Microsoft Office suite
- willingness and availability to travel and work away from home for extended periods
- comfortable working remotely including on camera in meetings
- previous staffing experience preferred
- experience in manufacturing or industrial companies preferred
- experience with Apple products preferred
- experience with Bullhorn ATS preferred
Job Duties
- Support up to 75 technicians for one client
- Proactively communicate with technicians and clients to ensure a balanced and successful assignment including weekly or bi-weekly check-ins
- Meet minimum communication requirements including onsite daily presence and scheduled check-ins
- Contribute to project success and growth by improving assignment success rates and increasing satisfaction
- Manage new technician arrivals
- Work with the Technician Care team and address hotel-related issues
- Maintain an enthusiastic and engaged attitude in meetings and collaboration
- Weekly timekeeping and attendance management
- Complete operational functions following FlexTrades procedures and policies
- Ensure technicians meet client performance expectations
- Handle disciplinary measures related to performance and policy violations
- Educate and enforce policies and professional expectations
- Uncover new client opportunities by building strong relationships
- Document all activity meticulously using ATS and required tools
- Collaborate with safety team to ensure safe practices
- Assist with onsite injury handling and communication
- Solve problems through interdepartmental collaboration
- Adapt quickly to high priority tasks and projects
- Maintain professional demeanor in all communications
- Participate in monthly professional development training
- Perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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