Online Sales Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $19.00
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Benefits

Medical
Vision
Dental
401(k)
Employee stock purchase plan
Flex Spending Accounts
Life insurance
vacation
Sick
Personal time
company holidays

Job Description

D.R. Horton, Inc., established in 1978, stands as the largest homebuilder in the United States and is publicly traded on the New York Stock Exchange. Specializing in the construction and sale of high-quality homes, the company primarily caters to the entry-level and first-time move-up markets. Beyond homebuilding, D.R. Horton provides comprehensive mortgage financing and title services through its dedicated subsidiaries, delivering an integrated homebuying experience for customers across various regions. The company emphasizes quality, value, and customer satisfaction, ensuring every home meets high standards and appealing to a broad demographic of homebuyers. With decades of industry experience and a commitment... Show More

Job Requirements

  • High school diploma or general education degree (GED)
  • One to three years of related experience and/or training
  • Superb interpersonal, written and verbal communication skills
  • Ability to work well within a team
  • Provide attention to detail and manage multiple responsibilities
  • Strong organizational and follow-through skills
  • Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
  • Proficiency with MS Office and email
  • Ability to sit for majority of 8-hour workday
  • use hands and fingers to handle or feel
  • reach with hands and arms
  • talk and hear
  • Specific vision abilities required by this job include close vision and peripheral vision
  • The noise level is generally moderate

Job Qualifications

  • High school diploma or general education degree (GED)
  • Superb interpersonal, written and verbal communication skills
  • Ability to work well within a team
  • Provide attention to detail and manage multiple responsibilities
  • Strong organizational and follow-through skills
  • Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
  • Proficiency with MS Office and email
  • Ability to sit for majority of 8-hour workday
  • use hands and fingers to handle or feel
  • reach with hands and arms
  • talk and hear
  • specific vision abilities required by this job include close vision and peripheral vision
  • The noise level is generally moderate
  • Licensing requirements vary by state

Job Duties

  • Manage all incoming internet leads from company website and outsourced companies
  • Ensure a positive experience to all potential customers whether online, live chat or by phone
  • Convert qualified leads into office appointments with onsite Sales Representatives
  • Enter and update information in a customer management database
  • Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
  • Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
  • Generate a monthly analysis of divisional website traffic, hits, source, etc.
  • Maintain current knowledge of communities, product, plans and amenities
  • Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
  • Coordinate mass mailing lists and the mailing of materials to prospective clients
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime

Job Location

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