Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k)
Employee stock purchase plan
Flex Spending Accounts
Life and Disability Insurance
vacation
Sick Time
Personal time
company holidays
Multiple voluntary and company provided benefits
Job Description
D.R. Horton, Inc. is the largest homebuilder in the United States, founded in 1978 and publicly traded on the New York Stock Exchange. As a renowned leader in the homebuilding industry, D.R. Horton specializes in the construction and sale of high-quality homes, primarily designed for the entry-level and first-time move-up markets. The company has established a strong reputation for delivering value, quality craftsmanship, and customer satisfaction. Additionally, D.R. Horton provides comprehensive mortgage financing and title services through its subsidiaries, streamlining the homebuying process for customers. For more information, please visit www.drhorton.com.
D.R. Horton is currently seeking a dedicated Online Sales Concierge to join their dynamic sales team in Austin, Texas. This full-time position focuses on converting internet leads into onsite traffic and sales, providing an essential link between potential homebuyers and onsite sales representatives. The ideal candidate will manage all incoming internet leads from the company’s website and outsourced sources, ensuring every potential customer has a positive and professional experience whether communicated with online, through live chat, or over the phone. Accuracy in updating customer information within the management database and a keen ability to qualify leads based on potential sales opportunities are critical components of this role.
The Online Sales Concierge will also be responsible for generating and interpreting important sales and marketing reports, including sales performance and marketing cost efficiency analyses. Understanding community amenities, products, and floor plans is essential to effectively communicate with prospective clients. The role requires strong organizational skills, attention to detail, and the capability to handle multiple responsibilities simultaneously. Additional duties include prospecting new customers via telephone, email, and mail, coordinating mass mailing lists, and conducting all business in a professional and ethical manner to uphold the company’s goodwill and profitability. Candidates should be prepared to work overtime as needed to meet business demands.
Joining D.R. Horton means being part of a Fortune 500 company that values growth, teamwork, and enthusiasm. The company offers an excellent benefits package including medical, dental, and vision coverage, a 401(k) plan, employee stock purchase opportunities, flexible spending accounts, and life and disability insurance. Staff also benefit from vacation, sick, personal time, and company holidays. D.R. Horton is committed to building not just homes but careers, offering employees a rewarding and supportive work environment where they can build their future alongside a respected industry leader. This opportunity is ideal for candidates passionate about sales, customer service, and real estate, looking to grow their career with a top-tier homebuilder.
D.R. Horton is currently seeking a dedicated Online Sales Concierge to join their dynamic sales team in Austin, Texas. This full-time position focuses on converting internet leads into onsite traffic and sales, providing an essential link between potential homebuyers and onsite sales representatives. The ideal candidate will manage all incoming internet leads from the company’s website and outsourced sources, ensuring every potential customer has a positive and professional experience whether communicated with online, through live chat, or over the phone. Accuracy in updating customer information within the management database and a keen ability to qualify leads based on potential sales opportunities are critical components of this role.
The Online Sales Concierge will also be responsible for generating and interpreting important sales and marketing reports, including sales performance and marketing cost efficiency analyses. Understanding community amenities, products, and floor plans is essential to effectively communicate with prospective clients. The role requires strong organizational skills, attention to detail, and the capability to handle multiple responsibilities simultaneously. Additional duties include prospecting new customers via telephone, email, and mail, coordinating mass mailing lists, and conducting all business in a professional and ethical manner to uphold the company’s goodwill and profitability. Candidates should be prepared to work overtime as needed to meet business demands.
Joining D.R. Horton means being part of a Fortune 500 company that values growth, teamwork, and enthusiasm. The company offers an excellent benefits package including medical, dental, and vision coverage, a 401(k) plan, employee stock purchase opportunities, flexible spending accounts, and life and disability insurance. Staff also benefit from vacation, sick, personal time, and company holidays. D.R. Horton is committed to building not just homes but careers, offering employees a rewarding and supportive work environment where they can build their future alongside a respected industry leader. This opportunity is ideal for candidates passionate about sales, customer service, and real estate, looking to grow their career with a top-tier homebuilder.
Job Requirements
- high school diploma or general education degree (ged)
- one to three years of related experience and/or training
- superb interpersonal, written and verbal communication skills
- ability to work well within a team
- attention to detail and ability to manage multiple responsibilities
- strong organizational and follow-through skills
- ability to apply common sense understanding to carry out instructions furnished in written oral form or via drh applications
- proficiency with ms office and email
Job Qualifications
- high school diploma or general education degree (ged)
- and/or one to three years of related experience and/or training
- superb interpersonal, written and verbal communication skills
- ability to work well within a team
- provide attention to detail and manage multiple responsibilities
- strong organizational and follow-through skills
- ability to apply common sense understanding to carry out instructions furnished in written oral form or via drh applications
- proficiency with ms office and email
- licensing requirements vary by state
Job Duties
- manage all incoming internet leads from company website and outsourced companies
- ensure a positive experience to all potential customers whether online, live chat or by phone
- convert qualified leads into office appointments with onsite sales representatives
- enter and update information in a customer management database
- exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
- responsible for producing monthly sales and marketing reports including intertrack, sales performance analysis, and marketing and sales cost efficiency analysis
- generate a monthly analysis of divisional website traffic, hits, source, etc.
- maintain current knowledge of communities, product, plans and amenities
- generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
- coordinate mass mailing lists and the mailing of materials to prospective clients
- conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- ability to work overtime
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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