Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
Job Description
Kessler Hospitality is renowned for its portfolio of artistically inspired boutique hotels featuring unique design elements, luxurious accommodations, enriching ambiance, and intuitive service. With properties located in Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality blends exquisite art, music, and cultural influences into each hotel to offer a deliberately approachable yet highly refined guest experience. The brand is synonymous with redefined Bohemian luxury, ranging from cutting-edge downtown icons to premier luxury lodges, entertainment destinations, and elite ski lodges. As the founding member of the Marriott Autograph Collection, Kessler Hospitality introduced the Autograph Collection branded hotels, which are bold, original, and meticulously designed with the individualistic traveler in mind.
One distinguished property in the portfolio is the Grand Bohemian Lodge, situated on the falls of the iconic Reedy River in downtown Greenville, South Carolina. This AAA Four Diamond boutique lodge brings guests closer to nature’s splendor through floor-to-ceiling windows, thoughtfully curated earth-inspired décor, and beautiful balconies that feature majestic accents. Guests can also enjoy amenities like an outdoor bar and restaurant overlooking the river, a spa, art gallery, fitness center, hiking trails, and perfectly manicured event lawns, all designed to provide relaxation, inspiration, and a strong connection to the natural environment.
The Events Services Manager plays a pivotal role at Kessler Hospitality, specifically within the Grand Bohemian Lodge. This role focuses on servicing a wide range of events including room blocks, social events, weddings, and corporate gatherings. The position demands exceptional organizational skills and the ability to ensure seamless event execution while maintaining the highest standards of service quality. Operating in a fast-paced luxury hotel environment, the Events Manager serves as the primary liaison between clients and all operational departments. This ensures nothing is overlooked and that each event provides an exceptional and memorable experience for guests.
The Events Services Manager’s key responsibility is to create comprehensive event orders tailored to client specifications, which includes managing room blocks, food and beverage arrangements, meeting room setups, billing, and handling all additional client needs. They are tasked with enforcing contractual obligations related to meeting spaces, food and beverage, and concessions while ensuring proper communication and coordination with accounting to maintain accurate financial records like deposits, master folios, and guest payments. This role also involves collaborating closely with culinary operations to design and implement bespoke menus and maintaining thorough documentation of events, including changes, special requests, banquet event orders, group resumes, and rooming lists.
This position requires strategic business leadership capabilities to align event management activities with organizational goals. The manager is expected to build client engagement and loyalty, skillfully lead and motivate teams, manage multiple projects simultaneously, and encourage a culture of accountability. The role includes conducting site visits, pre-planning and post-event meetings, facilitating event-related meetings, and acting as the on-site client contact to promptly address any challenges that arise during events. The ideal candidate will also utilize various systems and sales platforms such as CI/TY or Delphi software for event planning and execution, as well as maintain accurate, organized records of all event-related activities.
In essence, the Events Services Manager at Kessler Hospitality is integral to delivering flawless event experiences, driving hotel revenue through upselling opportunities, fostering strong client relationships, and ensuring operational excellence in a sophisticated and artistic hotel environment. This role also offers an exceptional opportunity to work with an innovative boutique hotel brand that combines art, culture, and luxury hospitality in a way that redefines the guest experience and sets industry standards for boutique hotels.
One distinguished property in the portfolio is the Grand Bohemian Lodge, situated on the falls of the iconic Reedy River in downtown Greenville, South Carolina. This AAA Four Diamond boutique lodge brings guests closer to nature’s splendor through floor-to-ceiling windows, thoughtfully curated earth-inspired décor, and beautiful balconies that feature majestic accents. Guests can also enjoy amenities like an outdoor bar and restaurant overlooking the river, a spa, art gallery, fitness center, hiking trails, and perfectly manicured event lawns, all designed to provide relaxation, inspiration, and a strong connection to the natural environment.
The Events Services Manager plays a pivotal role at Kessler Hospitality, specifically within the Grand Bohemian Lodge. This role focuses on servicing a wide range of events including room blocks, social events, weddings, and corporate gatherings. The position demands exceptional organizational skills and the ability to ensure seamless event execution while maintaining the highest standards of service quality. Operating in a fast-paced luxury hotel environment, the Events Manager serves as the primary liaison between clients and all operational departments. This ensures nothing is overlooked and that each event provides an exceptional and memorable experience for guests.
The Events Services Manager’s key responsibility is to create comprehensive event orders tailored to client specifications, which includes managing room blocks, food and beverage arrangements, meeting room setups, billing, and handling all additional client needs. They are tasked with enforcing contractual obligations related to meeting spaces, food and beverage, and concessions while ensuring proper communication and coordination with accounting to maintain accurate financial records like deposits, master folios, and guest payments. This role also involves collaborating closely with culinary operations to design and implement bespoke menus and maintaining thorough documentation of events, including changes, special requests, banquet event orders, group resumes, and rooming lists.
This position requires strategic business leadership capabilities to align event management activities with organizational goals. The manager is expected to build client engagement and loyalty, skillfully lead and motivate teams, manage multiple projects simultaneously, and encourage a culture of accountability. The role includes conducting site visits, pre-planning and post-event meetings, facilitating event-related meetings, and acting as the on-site client contact to promptly address any challenges that arise during events. The ideal candidate will also utilize various systems and sales platforms such as CI/TY or Delphi software for event planning and execution, as well as maintain accurate, organized records of all event-related activities.
In essence, the Events Services Manager at Kessler Hospitality is integral to delivering flawless event experiences, driving hotel revenue through upselling opportunities, fostering strong client relationships, and ensuring operational excellence in a sophisticated and artistic hotel environment. This role also offers an exceptional opportunity to work with an innovative boutique hotel brand that combines art, culture, and luxury hospitality in a way that redefines the guest experience and sets industry standards for boutique hotels.
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in event management within a hotel setting
- proficiency with Windows and Microsoft Office Suite
- experience with sales software such as Salesforce, Delphi and SocialTables
- strong communication and organizational skills
- ability to multitask and work under pressure
- knowledge of food and beverage regulations and liquor laws
- ability to work flexible hours including evenings, weekends and holidays
- excellent interpersonal skills
- attention to detail
- ability to handle multiple tasks simultaneously
Job Qualifications
- Minimum of 2 years of progressive experience in event management within a hotel setting
- previous experience in a luxury hotel environment preferred
- bachelor’s degree in Hotel Management, Event Management, or a related field is a plus
- Certified Meeting Professional (CMP) certification is a plus
- strong proficiency in Windows, Microsoft Office Suite, and sales software including Salesforce, Delphi and SocialTables
- knowledge of food and beverage service, health department regulations, and liquor laws
- excellent communication, organizational, and problem-solving skills
- ability to multitask and perform effectively in a fast-paced, high-pressure environment
- proactive and detail-oriented approach to event planning and execution
- availability to work flexible hours including evenings, weekends, and holidays based on event schedules
Job Duties
- Create detailed event orders to meet the specifications of the client
- manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client
- communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions
- responsible for the collection of attrition charges owed
- ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting
- ensure Rewarding Events points are posted following conclusion of event
- collaborate with culinary operations to assist in development, design, and implementation of custom menus
- maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists
- provide accurate and concise information to all departments
- facilitate EO and group resume meetings
- organize and conduct site visits, pre-planning visits, pre-con and post-con meetings
- function as the on-site contact to client and address challenges or concerns immediately
- presence required at the start of all functions and to remain on property until meal service has begun
- maximize revenue by selling all facets of the hotel including restaurant, spa, gallery, and outlets for upselling
- ability to work with vendors to ensure client satisfaction for all groups
- generate thank you notes and service evaluations for all groups
- greet all clients as they arrive on day of arrival
- competently utilize required systems and platforms to detail and track group progress
- maintain accurate, organized and up-to-date files including computer filing and sales platform records
- actively participate in Sales and Catering conference calls
- complete required reporting and documentation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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