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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
Job Description
Kessler Hospitality is renowned for its portfolio of artistically inspired boutique hotels featuring unique design elements, luxurious accommodations, enriching ambiance, and intuitive service. With properties located in Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality blends exquisite art, music, and cultural influences into each hotel to offer a deliberately approachable yet highly refined guest experience. The brand is synonymous with redefined Bohemian luxury, ranging from cutting-edge downtown icons to premier luxury lodges, entertainment destinations, and elite ski lodges. As the founding member of the Marriott Autograph Collection, Kessler Hospitality introduced the Autograph Collection branded hotels, which are... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in event management within a hotel setting
- proficiency with Windows and Microsoft Office Suite
- experience with sales software such as Salesforce, Delphi and SocialTables
- strong communication and organizational skills
- ability to multitask and work under pressure
- knowledge of food and beverage regulations and liquor laws
- ability to work flexible hours including evenings, weekends and holidays
- excellent interpersonal skills
- attention to detail
- ability to handle multiple tasks simultaneously
Job Qualifications
- Minimum of 2 years of progressive experience in event management within a hotel setting
- previous experience in a luxury hotel environment preferred
- bachelor’s degree in Hotel Management, Event Management, or a related field is a plus
- Certified Meeting Professional (CMP) certification is a plus
- strong proficiency in Windows, Microsoft Office Suite, and sales software including Salesforce, Delphi and SocialTables
- knowledge of food and beverage service, health department regulations, and liquor laws
- excellent communication, organizational, and problem-solving skills
- ability to multitask and perform effectively in a fast-paced, high-pressure environment
- proactive and detail-oriented approach to event planning and execution
- availability to work flexible hours including evenings, weekends, and holidays based on event schedules
Job Duties
- Create detailed event orders to meet the specifications of the client
- manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client
- communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions
- responsible for the collection of attrition charges owed
- ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting
- ensure Rewarding Events points are posted following conclusion of event
- collaborate with culinary operations to assist in development, design, and implementation of custom menus
- maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists
- provide accurate and concise information to all departments
- facilitate EO and group resume meetings
- organize and conduct site visits, pre-planning visits, pre-con and post-con meetings
- function as the on-site contact to client and address challenges or concerns immediately
- presence required at the start of all functions and to remain on property until meal service has begun
- maximize revenue by selling all facets of the hotel including restaurant, spa, gallery, and outlets for upselling
- ability to work with vendors to ensure client satisfaction for all groups
- generate thank you notes and service evaluations for all groups
- greet all clients as they arrive on day of arrival
- competently utilize required systems and platforms to detail and track group progress
- maintain accurate, organized and up-to-date files including computer filing and sales platform records
- actively participate in Sales and Catering conference calls
- complete required reporting and documentation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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