On-Site Lobby Concierge - Guest-Focused Cleanliness

HEI Hotels is a renowned hospitality company managing a portfolio of elite hotels and resorts across the United States. Among its prestigious properties is the Westin Baltimore located in Linthicum Heights, Maryland. The Westin Baltimore is known for delivering exceptional guest service, creating memorable experiences, and maintaining high standards of cleanliness and safety. Dedicated to providing an environment that promotes comfort and luxury, HEI Hotels has established itself as a respected name in the hotel industry. They prioritize both guest satisfaction and associate well-being, reflecting a commitment to quality and integrity in the hospitality sector.

The role of Lobby Attendant at the Westin Baltimore is pivotal to ensuring that guests, associates, and vendors alike encounter a safe and immaculate environment upon arrival and throughout their stay. This full-time position involves meticulously maintaining the cleanliness and orderliness of the lobby and other designated areas within the hotel. The successful candidate will be responsible for executing a range of cleaning tasks, which are essential in upholding the hotel’s reputation for excellence and hospitality.

Candidates for this role will ideally have prior experience in hotel services coupled with strong communication skills to interact effectively with guests and team members. Beyond routine cleaning duties, the Lobby Attendant plays a vital role in supporting overall guest satisfaction by ensuring that the ambiance and physical surroundings meet the highest standards. The position also offers comprehensive benefits designed to support the physical, mental, and financial wellness of employees, including health insurance and 401(k) matching, promoting a positive and sustainable work environment. The employment type is full-time, reflecting the importance of consistent and dedicated service in this role.