ON-CALL EVENT SERVER - CARPENTER HOTEL

Austin, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

On-call

Benefits

Health Insurance

Dental Insurance

Paid Time Off

flexible schedule

Employee Discounts

Retirement Plan

Professional Development

Job Description

Bunkhouse is an established hospitality company that has been growing its portfolio since 2006, managing a unique collection of hotels and Jo's Coffee locations. Renowned for creating memorable experiences, Bunkhouse emphasizes more than just providing a good night's sleep or a great cup of coffee. Their passion for design, meticulous attention to detail, and commitment to cultivating authentic culture have positioned their properties as distinctive destinations that resonate deeply with guests. Rooted firmly in the communities where they operate, Bunkhouse focuses on fostering a sense of place and connection in all its endeavors, resulting in environments that guests remember long after their stay.\n\nThe Carpenter Hotel, a proud member of the Bunkhouse family, is currently seeking an On-Call Event Server to join their dynamic team. This position plays a crucial role in ensuring the seamless execution of events hosted at the hotel. The On-Call Event Server will work closely with Event Captains and the Sales team to prepare event spaces, maintain impeccable cleanliness standards, and cater attentively to guest needs throughout various functions. As this is an on-call role, hours will vary depending on staffing requirements, providing flexibility alongside the opportunity to be part of a vibrant hospitality environment. The ideal candidate will be passionate about service, possess strong communication skills, and have the ability to anticipate and respond promptly to guest needs, ensuring every event runs smoothly and leaves a lasting impression. This position offers a unique opportunity to contribute to the high standards of excellence upheld by the Carpenter Hotel while gaining valuable experience within the hospitality industry. The On-Call Event Server's responsibilities extend beyond basic service duties, including coordinating with kitchen staff, managing beverage stations, reviewing event orders, and assisting with closing procedures after events conclude. Attention to detail, teamwork, and a proactive approach to guest satisfaction are vital in making each event at the Carpenter Hotel a success. Join a team that values diversity, professionalism, and dedication, and be a part of a company that celebrates community and authentic experiences.

Job Requirements

Assist with banquet function activities to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards
Review the BEO (Banquet Execution Order) before each event with the Event Captains
Pull and return liquor, beer, and wine for all events and complete consumption sheets
Ability to adhere to instructions listed in Run of Show for every event, detailing all pertinent information prior to the event
Communicate with Chef and kitchen staff to coordinate timing needs for all food/client requests
Walk through the event space, ensuring all equipment are operational and to report any issues with the space or equipment to the appropriate department
Assist Event Captains in communication with clients, resolving guest complaints, and ensuring guest satisfaction when needed
Assist with the closing of the event, ensuring all proper closing procedures are executed
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
Take orders from patrons for food or beverage
Must see to each guests’ special needs (i.e. dietary, splitting dishes, paying special attention to children)
Garnish and decorate dishes in preparation for serving
Assist with running of food
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Perform food and beverage preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot or cold drinks, chilling wine
Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings

Job Qualifications

High school diploma or general education degree (GED)
Six months related experience in hospitality or service industry
Must be able to speak, read, write, and understand the primary language(s) of the workplace
Ability to write routine reports and correspondence
Ability to speak effectively before groups of co-workers and sister property staff
Ability to understand other computer programs (i.e. Property Management System and Point of Sale)
Ability to apply concepts of math including addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimals

Job Duties

Assist with banquet function activities to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain complete knowledge of, comply with and enforce all departmental policies, service procedures and standards
Review the Banquet Execution Order (BEO) before each event with the Event Captains
Pull and return liquor, beer, and wine for all events and complete consumption sheets
Adhere to instructions listed in Run of Show for every event, detailing all pertinent information prior to the event
Communicate with chef and kitchen staff to coordinate timing needs for all food/client requests
Walk through the event space, ensuring all equipment are operational and report any issues with the space or equipment to the appropriate department
Assist Event Captains in communication with clients, resolving guest complaints, and ensuring guest satisfaction when needed
Assist with the closing of the event, ensuring all proper closing procedures are executed
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
Take orders from patrons for food or beverage
See to each guests' special needs (i.e. dietary, splitting dishes, paying special attention to children)
Garnish and decorate dishes in preparation for serving
Assist with running of food
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Perform food and beverage preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot or cold drinks, chilling wine
Maintain open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings