On-Call Concierge, Hope Lodge

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With a strong commitment to research, education, advocacy, and patient services, the American Cancer Society mobilizes millions of volunteers and employees to deliver lifesaving care and information. The organization has a deep-rooted presence in numerous communities, providing support to cancer patients and their families while advocating for critical policy changes and cutting-edge research. Their efforts have significantly advanced cancer prevention, early detection, and improved treatments over the years.

The American Cancer Society operates Hope Lodge, a facility in Minneapolis, Minnesota, which serves as a supportive environment offering temporary lodging and resources to cancer patients undergoing treatment far from home. Hope Lodge provides a unique atmosphere of compassion and comfort, making a significant difference in the journey of those in need. The staff at Hope Lodge are dedicated to facilitating a seamless and positive experience for guests, ensuring their safety and wellbeing during what can be a challenging time.

The role of Concierge at the American Cancer Society's Hope Lodge in Minneapolis is an essential position focusing on guest relations and front desk management. This part-time role, offering around 20 hours per week, primarily involves being the first point of contact for guests, ensuring a warm welcome, and managing various administrative and operational duties. The Concierge handles guest check-in and check-out, provides information about lodge amenities and nearby resources, coordinates transportation services including the EMPOWER Program, and addresses guest requests and concerns promptly and efficiently. Maintaining a safe environment through vigilance of lobby security and enforcing safety protocols is also a critical responsibility.

Candidates for this position should be prepared to work flexible daytime and weekend shifts, with evening availability being advantageous. The pay rate is competitive at $19.54 per hour, reflecting the importance of providing compassionate and professional service to guests in need. This role requires someone with excellent communication and customer service skills, the ability to multitask and operate independently, and proficiency in common office software and multi-line phone systems.

Working at Hope Lodge in this capacity is not just a job but a meaningful way to contribute to the mission of ending cancer and providing comfort to cancer patients and their families. The position demands a friendly, reliable individual with a heart for service and an organized approach to managing front desk operations. Although this part-time role is not benefits eligible, the American Cancer Society as an employer offers a generous paid time off policy, medical and dental benefits, retirement plans, wellness programs, and professional development opportunities for its staff.

Overall, the Concierge position at the American Cancer Society's Hope Lodge in Minneapolis provides a critical service that supports cancer patients during their treatment journeys. It is ideal for individuals who seek to combine customer service expertise with a desire to make a positive impact in their community. The role requires stamina for some physical tasks, such as assisting with luggage and standing for extended periods, underscoring the dynamic and supportive nature of the work environment. Join the American Cancer Society and be part of a highly respected organization committed to making a difference in the lives of those affected by cancer.