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Office Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $21.00 - $23.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Employee wellness programs
Retirement Plan
team events

Job Description

Our healthcare practice is a well-established podiatry clinic dedicated to providing exceptional patient care in a welcoming and professional environment. With a team of experienced medical professionals and administrative staff, we strive to maintain a high standard of service while fostering a caring atmosphere that prioritizes patients’ health and wellbeing. Our practice specializes in the diagnosis and treatment of foot and ankle conditions, offering a wide range of expert podiatric services to patients across all age groups. We emphasize collaboration, continuous improvement, and compassionate care to ensure every patient feels valued and supported throughout their visit.

We are currently seeking a Front Office Medical Receptionist to join our busy podiatry practice as the essential first point of contact for patients. This full-time role is pivotal in maintaining smooth daily operations by managing patient intake, scheduling, communication, and administrative tasks with professionalism and efficiency. The ideal candidate for this job thrives in high-energy healthcare settings, exhibits exceptional organizational skills, and possesses a genuine passion for enhancing patient experiences. As the face of the office, you will play a critical role in creating a welcoming atmosphere for patients while ensuring all front desk responsibilities are handled accurately and timely.

In this role, you will welcome patients warmly as they arrive, manage multi-line phone systems, verify insurance and referral information, and support appointment scheduling and confirmation activities. You will also be responsible for processing payments, updating electronic medical records, scanning and organizing medical documents, and coordinating with pharmacies, imaging centers, and referring physicians to facilitate seamless patient care. Your bilingual ability in English and Spanish will enhance communication with a diverse patient base, improving access and satisfaction.

This position also involves adhering to strict HIPAA compliance requirements to maintain patient privacy and confidentiality. You will contribute to office organization, assist with diabetic shoe documentation, participate in team meetings and training, and provide additional administrative support as needed during high-volume periods. Collaboration with clinical and administrative teams will be a priority as you assist in various office functions and adapt to changing priorities with a positive and professional attitude.

This opportunity offers a chance to develop your career in healthcare administration within a supportive and dynamic podiatry practice. If you are a reliable, detail-oriented professional who enjoys multitasking in a fast-paced environment and is committed to patient-centered service, we encourage you to apply. Join us in making a meaningful difference in the lives of our patients every day by ensuring the front office operates smoothly and efficiently.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a medical office or healthcare setting
  • Familiarity with electronic medical records (EMR) systems
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time efficiently
  • Bilingual in English and Spanish
  • Ability to maintain patient confidentiality and comply with HIPAA regulations
  • Proficient with standard office equipment and computer systems
  • Strong attention to detail and organizational skills
  • Ability to work independently and within a team
  • Physical ability to sit, stand, and walk throughout the workday

Job Qualifications

  • Previous experience in a medical office or healthcare setting
  • Familiarity with medical terminology
  • Experience verifying insurance benefits and authorizations
  • Outstanding customer service and communication skills
  • Strong organizational abilities and attention to detail
  • Ability to multitask and prioritize effectively
  • Professional appearance and demeanor
  • Ability to work independently and collaboratively within a team
  • Comfortable working in a fast-paced environment
  • Bilingual in English and Spanish

Job Duties

  • Welcome patients with professionalism, warmth, and compassion
  • Check patients in and verify demographics, insurance information, referrals, and authorizations
  • Answer and manage multi-line phone calls efficiently
  • Schedule, confirm, and reschedule appointments
  • Collect copays and patient balances while processing payments accurately
  • Maintain and update patient records within the electronic medical record (EMR) system
  • Scan, upload, and organize medical documentation
  • Coordinate communication with pharmacies, imaging centers, insurance providers, and referring physicians
  • Help manage appointment flow to support efficient patient scheduling
  • Address patient questions and concerns with excellent customer service
  • Maintain strict HIPAA compliance and patient confidentiality
  • Assist with office organization and daily workflow management
  • Perform clerical duties, including filing, faxing, copying, and data entry
  • Support diabetic shoe documentation and related paperwork as assigned
  • Participate in team meetings and ongoing training opportunities
  • Provide additional administrative support during busy periods
  • Work closely with clinical and administrative staff to support exceptional patient care
  • Assist with various office functions as needed
  • Adapt to changing priorities and workflow demands
  • Maintain a positive, professional, and solution-oriented attitude

Job Criteria

Experience

Mid Level (3-7 years)


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