
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $21.00
Benefits
comprehensive medical
Prescription coverage
Dental plans
vision plans
On-site fitness center
Health reimbursement accounts
Dependent care reimbursement accounts
Life insurance
accidental death and dismemberment insurance
Dependent Life Insurance
Short-Term Disability coverage
long-term disability coverage
401(k) plan with matching contribution
Employee assistance program
identity theft insurance
Legal Assistance Plan
Pet insurance
Tuition Reimbursement
Vacation RV site discounts
Team member perks and discounts
Paid parental leave
Paid time off including holidays, vacation, personal, sick, bereavement, jury duty
Job Description
Sun Communities is a leading real estate company specializing in the management and operation of residential communities across the United States. Known for its commitment to innovation and excellence, Sun Communities offers residents exceptional living experiences through well-maintained properties, vibrant community events, and outstanding customer service. As an industry leader, the company prides itself on creating welcoming environments where residents feel valued and supported, making it one of the most sought-after employers in the property management sector. With numerous communities under its management, Sun Communities is dedicated to fostering a strong sense of community and ensuring residents have access to quality amenities and services.
The role of Office Coordinator at Sun Communities is a vital position that supports the smooth operation of the community office and contributes to the overall resident experience. This full-time role, offering an hourly wage of $20 to $21, focuses on managing routine office tasks and administrative duties while playing an integral part in planning and coordinating community events and activities. Office Coordinators serve as the primary point of contact for residents and prospective residents, establishing rapport and ensuring that their needs and concerns are addressed efficiently. The position requires strong organizational skills and the ability to manage multiple responsibilities simultaneously, including handling communications, financial transactions, and record-keeping.
In addition to general administrative responsibilities such as answering phones, typing, copying, and filing, Office Coordinators are tasked with preparing and distributing important resident and community communications, including rule reminders and violation notices. They are responsible for managing financial processes like collecting and posting rent and fees, reconciling community reports, and maintaining accurate records in accordance with company policies. The role also entails assisting with marketing efforts by preparing brochures and flyers that highlight homes for sale and community events. Furthermore, Office Coordinators work closely with the Community Manager to handle schedules for clubhouse rentals, manage supply orders, and perform collection calls as necessary.
Candidates will also assist prospective residents by providing inventory information, showing homes, and helping with rental applications under the Community Manager's guidance. The role demands excellent communication skills, a professional appearance, and proficiency with computer systems such as Yardi and NetSuite. Office Coordinators are expected to contribute to creating a positive and welcoming community atmosphere by supporting resident relations events and facilitating customer service requests.
Sun Communities values its employees and offers a supportive work environment with opportunities for growth, learning, and career advancement. Team members benefit from comprehensive medical, dental, and vision plans, as well as a variety of work-life balance programs, including paid time off and flexible schedules. This role suits individuals who enjoy working in a dynamic, community-focused setting and are passionate about delivering excellent customer service while managing administrative responsibilities efficiently.
The role of Office Coordinator at Sun Communities is a vital position that supports the smooth operation of the community office and contributes to the overall resident experience. This full-time role, offering an hourly wage of $20 to $21, focuses on managing routine office tasks and administrative duties while playing an integral part in planning and coordinating community events and activities. Office Coordinators serve as the primary point of contact for residents and prospective residents, establishing rapport and ensuring that their needs and concerns are addressed efficiently. The position requires strong organizational skills and the ability to manage multiple responsibilities simultaneously, including handling communications, financial transactions, and record-keeping.
In addition to general administrative responsibilities such as answering phones, typing, copying, and filing, Office Coordinators are tasked with preparing and distributing important resident and community communications, including rule reminders and violation notices. They are responsible for managing financial processes like collecting and posting rent and fees, reconciling community reports, and maintaining accurate records in accordance with company policies. The role also entails assisting with marketing efforts by preparing brochures and flyers that highlight homes for sale and community events. Furthermore, Office Coordinators work closely with the Community Manager to handle schedules for clubhouse rentals, manage supply orders, and perform collection calls as necessary.
Candidates will also assist prospective residents by providing inventory information, showing homes, and helping with rental applications under the Community Manager's guidance. The role demands excellent communication skills, a professional appearance, and proficiency with computer systems such as Yardi and NetSuite. Office Coordinators are expected to contribute to creating a positive and welcoming community atmosphere by supporting resident relations events and facilitating customer service requests.
Sun Communities values its employees and offers a supportive work environment with opportunities for growth, learning, and career advancement. Team members benefit from comprehensive medical, dental, and vision plans, as well as a variety of work-life balance programs, including paid time off and flexible schedules. This role suits individuals who enjoy working in a dynamic, community-focused setting and are passionate about delivering excellent customer service while managing administrative responsibilities efficiently.
Job Requirements
- High school diploma or GED
- 2 years in administrative experience
- 6 months in previous experience using NetSuite
- 6 months in property management office experience
- excellent written and verbal communication skills
- strong customer service skills
- excellent problem solving skills
- intermediate computer proficiency
- professional appearance
- must have a valid driver's license
Job Qualifications
- High school diploma or GED
- 2 years in administrative experience
- excellent written and verbal communication skills
- strong customer service skills
- excellent problem solving skills
- intermediate computer proficiency
- professional appearance
- must have a valid driver's license
Job Duties
- Greets and establishes rapport with guests, current and prospective residents
- fields community comments, suggestions and complaints to the Community Manager
- prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
- collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
- records in the proper accounts and issues receipts
- completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports
- maintains records and files in accordance with the Operations Manual
- performs general administrative functions such as answering phones, typing, copying, faxing, and filing
- reviews and codes invoices and statements for Community Manager approval
- schedules clubhouse rentals and processes rental fees
- ensures office supplies are sufficiently stocked and prepares supply orders as needed
- makes collection calls for site rental payments as directed by the Community Manager
- submits bad debt files to collections
- processes resident move-ins and move-outs in accordance with the Operations Manual
- assists with planning and coordinating resident relations events and activities within the community
- assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale, community events, and other community-related information
- refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner
- assists prospective residents by checking the status of Sun Homes inventory, reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager
- forwards Sun Homes customer service requests to the Community Manager in a timely fashion
- completes new move-in incentive requests for non-Sun Homes deals
- coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants
- tracks all approvals and denials
- maintains the petty cash fund, ensuring to record expenditures in the proper accounts
- prepares bank deposit slips and deposit funds as required
- makes daily bank runs as needed
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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