Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Retirement Plan
voluntary benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Employee assistance program
flexible spending accounts
Job Description
TouchPoint Support Services is a respected provider of hospitality services within Ascension Health hospitals across the United States. As a dedicated extension of Compass Healthcare, TouchPoint shares a deep commitment to compassion, quality, and excellence in serving patients, families, and visitors in a hospital environment. Known for creating meaningful experiences that contribute directly to the healing process, TouchPoint supports various facets of hospital operations including patient meals, facility maintenance, and overall patient support. The company’s mission is to cultivate an environment where everyone feels a sense of belonging while empowering associates to grow professionally and contribute meaningfully to the community. This mission aligns with the broader goals of Ascension Health to improve the health of the poor and vulnerable populations through excellent service and care.
The Patient Server role at TouchPoint Support Services is integral to ensuring a positive patient experience through dedicated food service support on assigned hospital units. This position offers both full-time and part-time schedules, with shifts from 6:45 AM to 6:45 PM, three days per week including rotating weekends and holidays. The pay range for this role is $15.00 to $16.00 per hour, reflecting the valuable contribution a Patient Server makes in the healthcare setting. Candidates can apply exclusively online as part of an ongoing recruitment process.
As a Patient Server, the primary responsibility is to manage patient food service in compliance with dietary restrictions, ensuring patients receive meals that align with their medical prescriptions, cultural, ethnic, and religious preferences. This involves taking menu selections from patients with kindness and attentiveness, assembling trays accurately, delivering and retrieving trays efficiently, and handling special requests carefully. The role requires effective communication and collaboration with nursing staff to confirm diet prescriptions and update patient information regularly.
This position demands adherence to strict health, safety, and sanitation protocols, including following HACCP guidelines for food quality and safety and complying with HIPAA policies for patient confidentiality. The Patient Server also assists dietitians by monitoring patients on special diets such as NPO (nothing by mouth), liquid diets, or calorie counts.
The role requires proficiency with hospital computer systems and safety-conscious use of equipment and cleaning chemicals, following all recommended guidelines for safety and infection control. The commitment to patient satisfaction and quality service is paramount, as is maintaining current knowledge of food service standards and completing necessary reports accurately and within deadlines.
Working at TouchPoint means being part of a supportive team that values fun, growth, and mutual respect. The company provides a comprehensive benefits package to associates, promoting well-being both professionally and personally. Full-time associates have access to medical, dental, life insurance, disability coverage, flexible spending accounts, and employee assistance programs, among other benefits. Both full and part-time staff can participate in retirement plans and various voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and auto/home insurance programs.
TouchPoint is an equal opportunity employer, committed to a fair and inclusive hiring process. The company values diverse backgrounds and experiences, fostering a welcoming workplace where every associate can thrive. Certain roles may require additional background screenings based on regional regulations, ensuring a safe and secure working environment for all.
In summary, the Patient Server role at TouchPoint Support Services offers a meaningful opportunity to contribute directly to patient care by delivering compassionate, detail-oriented food services in a respected healthcare organization. With flexible scheduling options, competitive compensation, and a supportive work culture, this position is ideal for individuals passionate about serving others in a healthcare hospitality setting.
The Patient Server role at TouchPoint Support Services is integral to ensuring a positive patient experience through dedicated food service support on assigned hospital units. This position offers both full-time and part-time schedules, with shifts from 6:45 AM to 6:45 PM, three days per week including rotating weekends and holidays. The pay range for this role is $15.00 to $16.00 per hour, reflecting the valuable contribution a Patient Server makes in the healthcare setting. Candidates can apply exclusively online as part of an ongoing recruitment process.
As a Patient Server, the primary responsibility is to manage patient food service in compliance with dietary restrictions, ensuring patients receive meals that align with their medical prescriptions, cultural, ethnic, and religious preferences. This involves taking menu selections from patients with kindness and attentiveness, assembling trays accurately, delivering and retrieving trays efficiently, and handling special requests carefully. The role requires effective communication and collaboration with nursing staff to confirm diet prescriptions and update patient information regularly.
This position demands adherence to strict health, safety, and sanitation protocols, including following HACCP guidelines for food quality and safety and complying with HIPAA policies for patient confidentiality. The Patient Server also assists dietitians by monitoring patients on special diets such as NPO (nothing by mouth), liquid diets, or calorie counts.
The role requires proficiency with hospital computer systems and safety-conscious use of equipment and cleaning chemicals, following all recommended guidelines for safety and infection control. The commitment to patient satisfaction and quality service is paramount, as is maintaining current knowledge of food service standards and completing necessary reports accurately and within deadlines.
Working at TouchPoint means being part of a supportive team that values fun, growth, and mutual respect. The company provides a comprehensive benefits package to associates, promoting well-being both professionally and personally. Full-time associates have access to medical, dental, life insurance, disability coverage, flexible spending accounts, and employee assistance programs, among other benefits. Both full and part-time staff can participate in retirement plans and various voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and auto/home insurance programs.
TouchPoint is an equal opportunity employer, committed to a fair and inclusive hiring process. The company values diverse backgrounds and experiences, fostering a welcoming workplace where every associate can thrive. Certain roles may require additional background screenings based on regional regulations, ensuring a safe and secure working environment for all.
In summary, the Patient Server role at TouchPoint Support Services offers a meaningful opportunity to contribute directly to patient care by delivering compassionate, detail-oriented food services in a respected healthcare organization. With flexible scheduling options, competitive compensation, and a supportive work culture, this position is ideal for individuals passionate about serving others in a healthcare hospitality setting.
Job Requirements
- High school diploma or equivalent
- prior experience in hospital food service, customer service, fine dining, or retail preferred
- ability to work full-time or part-time including rotating weekends and holidays
- ability to follow dietary restrictions and safety protocols
- good communication skills
- basic computer proficiency
- ability to lift and carry trays and food items
- compliance with HIPAA and facility safety policies
- ability to complete reports and follow departmental procedures
- must be able to pass background screening if required
Job Qualifications
- High school diploma or equivalent preferred
- prior experience in hospital food service, customer service, fine dining, or retail preferred
- ability to follow dietary restrictions and food safety regulations
- good communication and interpersonal skills
- basic computer literacy to operate hospital systems
- ability to work rotating weekends and holidays
- strong attention to detail and commitment to quality service
- ability to maintain patient confidentiality in compliance with HIPAA
Job Duties
- Take menu selections from patients with a friendly and caring attitude
- assemble trays accurately according to dietary restrictions and patient needs
- deliver and retrieve food trays efficiently including in-between meal food deliveries
- comply with dietary guidelines including special, modified, and culturally sensitive diets
- communicate and coordinate with nursing staff to ensure diet prescriptions are accurate and patient food needs are met
- monitor patients on special diets such as NPO, liquid diets, or calorie counts under dietitian guidance
- adhere to health, sanitation, safety, and confidentiality policies including HIPAA and HACCP guidelines
Job Criteria
Experience
No experience required
Job Location
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