NOC Engineer(Detroit)

Doxim is a leading provider of print, mail, and digital communication solutions with over 25 years of experience in helping more than 1,500 customers achieve their organizational goals effectively. Known for its best-in-class communications management solutions, Doxim stands out in the industry not only for its customer success but also for the strong culture it fosters among its employees. The company emphasizes team collaboration, career growth, and making a significant impact within the communications sector. Operating across multiple regions including North America, South Africa, and Europe, Doxim offers a flexible work environment with opportunities ranging from fully remote to in-office and hybrid work models.

The role of NOC Engineer at the Detroit location offers an exciting opportunity to join a dynamic team responsible for maintaining and supporting vital network, compute infrastructure, and critical systems. As a NOC Engineer, you will play a crucial part in ensuring high system availability, optimal performance, and quick incident resolution to minimize any disruptions to the business. Responsibilities include providing second-level operational support, analyzing and diagnosing alerts and incidents, escalating complex problems, supporting network devices and cloud services, monitoring SLA adherence, and participating in incident response and restoration efforts.

This position requires a proactive approach to improving operational processes by maintaining and updating documentation, mentoring junior staff, and collaborating with cross-functional teams like infrastructure, network, and security to enhance system reliability and monitoring. The NOC Engineer role expects a strong foundation in troubleshooting, networking, systems, and cloud fundamentals coupled with excellent incident management and communication skills.

Educational qualifications include a bachelor’s degree in information technology or related fields, with preference given to candidates holding advanced certifications or possessing relevant experience. Technical knowledge should cover network monitoring tools, virtualization and cloud platforms, IT service management systems, and log analysis tools.

Doxim values work-life balance and provides a comprehensive benefits package effective from the first day of employment. Benefits include healthcare options, employer-matched retirement programs, generous paid time off, and opportunities for professional growth. The company also promotes a culture of recognition through its employee referral program, rewarding employees who help attract talented individuals to the team.

Additionally, Doxim prioritizes the security and integrity of its recruitment process, ensuring that all candidate interactions are conducted securely through verified communication channels and live interviews.Candidates can rest assured that they will never be required to pay any fees during the hiring process. This attention to ethical recruitment practices further underscores Doxim’s commitment to a supportive and transparent work environment.

Joining Doxim as a NOC Engineer means embarking on a career journey with a respected industry leader that provides a supportive culture, exciting growth opportunities, and a flexible work setting designed to fit diverse lifestyles and professional aspirations.