Night Manager Hilton Tampa Airport Westshore Hotel – Tampa, FL
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Disability insurance
flexible schedule
Hilton Team Member travel program
401k
Life insurance
Paid Time Off
Vision Insurance
Job Description
Remington Hotels is a esteemed hospitality company known for delivering exceptional guest experiences through a combination of quality service, comfortable accommodations, and a welcoming atmosphere. With a strong commitment to employee development and satisfaction, Remington Hotels has fostered a supportive work environment where associates feel valued and empowered. The brand places a significant emphasis on ethical leadership and operational excellence, making it a distinguished name in the hotel industry. Their properties are staffed by dedicated professionals who strive to uphold the highest standards of hospitality, ensuring guests enjoy memorable stays. As a company, Remington Hotels offers competitive compensation, comprehensive benefits, and numerous opportunities for career advancement, encouraging employees to grow their professional skills and achieve long-term success.
The Night Manager position at Remington Hotels is a pivotal role within the property's leadership team, responsible for overseeing the hotel’s operations during the night shift. Reporting directly to the General Manager and Front Office Manager, the Night Manager will lead front desk staff and guest service teams to maintain exemplary guest satisfaction and uphold brand quality standards. This full-time opportunity demands a strong ability to manage daily operations such as shift closings, bank audits, and daily reporting while ensuring all front office programs align with company initiatives to enhance guest leisure experiences. The role also involves training staff on brand policies, supervising compliance with safety and security measures, and ensuring seamless service delivery that resolves guest issues promptly and effectively.
The Night Manager will play a crucial part in supporting sales strategies and monitoring financial processes including payment processing, guest ledger management, and accounts receivable reviews. Collaboration with other departments including Food and Beverage and Housekeeping ensures that all aspects of guest comfort and operational efficiency are optimized. Candidates for this role should exhibit excellent communication, leadership, and problem-solving skills to lead a diverse team in a fast-paced environment. The position requires availability to work night shifts, weekends, and holidays, reflecting the dynamic nature of hotel operations.
Remington Hotels offers inclusive benefits such as health, dental, vision, life, and disability insurance from the first month of employment, along with a flexible schedule, 401(k) and matching programs, paid time off, professional development assistance, employee discounts, and special travel programs through Hilton. This role represents a unique chance to build a rewarding career within a company that prioritizes both guest and employee satisfaction, ensuring a supportive family-like culture while reinforcing the brand’s mission to be a home away from home for associates and guests alike.
The Night Manager position at Remington Hotels is a pivotal role within the property's leadership team, responsible for overseeing the hotel’s operations during the night shift. Reporting directly to the General Manager and Front Office Manager, the Night Manager will lead front desk staff and guest service teams to maintain exemplary guest satisfaction and uphold brand quality standards. This full-time opportunity demands a strong ability to manage daily operations such as shift closings, bank audits, and daily reporting while ensuring all front office programs align with company initiatives to enhance guest leisure experiences. The role also involves training staff on brand policies, supervising compliance with safety and security measures, and ensuring seamless service delivery that resolves guest issues promptly and effectively.
The Night Manager will play a crucial part in supporting sales strategies and monitoring financial processes including payment processing, guest ledger management, and accounts receivable reviews. Collaboration with other departments including Food and Beverage and Housekeeping ensures that all aspects of guest comfort and operational efficiency are optimized. Candidates for this role should exhibit excellent communication, leadership, and problem-solving skills to lead a diverse team in a fast-paced environment. The position requires availability to work night shifts, weekends, and holidays, reflecting the dynamic nature of hotel operations.
Remington Hotels offers inclusive benefits such as health, dental, vision, life, and disability insurance from the first month of employment, along with a flexible schedule, 401(k) and matching programs, paid time off, professional development assistance, employee discounts, and special travel programs through Hilton. This role represents a unique chance to build a rewarding career within a company that prioritizes both guest and employee satisfaction, ensuring a supportive family-like culture while reinforcing the brand’s mission to be a home away from home for associates and guests alike.
Job Requirements
- Experience working in a hotel as a front desk representative or equivalent
- Experience with Hilton brand highly desired
- Ability to work weekends, holidays, and evenings
- Ability to ensure hotel policies and brand standards are followed
- Excellent communication and problem-solving skills
- Skills and experience to lead a team to consistently deliver exceptional guest service
- Developing leadership qualities of all staff
- Maintaining positive relationships with associates to drive associate satisfaction
Job Qualifications
- Experience working in a hotel front desk or equivalent role
- Experience with Hilton brand preferred
- Strong communication and problem-solving skills
- Ability to lead and develop a team to deliver exceptional guest service
- Knowledge of hotel policies and brand standards
- Leadership skills to mentor and develop staff
- Ability to maintain positive relationships with team members
Job Duties
- Assist with the overall performance of the property's front desk department including guest satisfaction and brand quality assurance
- Supervise the daily operations and front desk staff including shift closings, bank audits, and daily reports
- Train all front desk staff on brand and company standards to maximize service culture
- Assist with sales and daily sell strategy implementation
- Implement front office programs to enhance guest experience and leisure enjoyment
- Maintain compliance with brand and company initiatives
- Inspect and ensure safety and security standards are maintained
- Support guest experience and satisfaction by resolving problems
- Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables
- Perform payment processing
- Assist in overseeing the pantry and notify Food & Beverage Director
- Assist housekeeping by inspecting guest rooms and public areas when needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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