Night Manager

The hiring establishment is a reputable residential property management company that specializes in managing multifamily apartment communities. The company is committed to providing exceptional living experiences to residents by maintaining high standards of service, safety, and community engagement. Operating in a professional office environment, the company prides itself on fostering a supportive workplace culture that values dedication, communication, and operational excellence. Their apartment communities typically feature a range of amenities and are located in desirable residential areas, attracting a diverse group of residents. This commitment to quality and resident satisfaction positions the company as a leader in the real estate management industry.

The role of Night Manager is a pivotal position within the company's operational framework, designed to oversee and manage after-hours activities at the residential communities. This role is essential to maintaining the safety, security, and overall resident satisfaction during non-business hours. The Night Manager is responsible for leasing and pre-leasing apartments, assisting with resident relations during scheduled regular business hours, and supporting residents with various issues while on call. This role also involves active participation in resident functions to foster community engagement.

Importantly, the Night Manager handles critical after-hours responsibilities such as managing lockouts and noise complaints, which are vital to maintaining order and resident comfort at night. The position requires a structured work schedule, with 14 hours in the office during off-call weeks and 7 hours during on-call weeks, including precise timekeeping using Paycor. During on-call weeks, the Night Manager must perform security rounds of each building at least twice per night and produce detailed reports for the Property Manager by 9 am the following day. Weekly tasks include conducting comprehensive lighting inspections of the entire community every Sunday night and submitting findings promptly. The Night Manager is also charged with ensuring the presence and monitoring of courtesy officers as applicable.

Emergency responsiveness is a critical component of this role. The Night Manager must effectively manage fire alarms and coordinate promptly with emergency services such as fire and police departments. Clear and swift communication with the Property Manager is imperative in these situations to ensure the safety of residents and property. The role requires the Night Manager to be within 10 minutes of the property during on-call hours, demonstrating the necessity of proximity for rapid response.

Competencies for this position include customer and client focus, stress management and composure under pressure, and thoroughness in all duties. Strong written and oral communication skills are essential, as the job entails regular reporting and interaction with residents, management, and emergency responders. Physical requirements include the ability to climb stairs, and proficiency in standard office equipment such as computers, phones, photocopiers, and fax machines is required.

This job description outlines the core duties and requirements but notes that additional duties may be assigned based on organizational needs. The company supports reasonable accommodations for individuals with disabilities to perform essential job functions. Employment as a Night Manager offers an opportunity to play a crucial role in community safety and resident satisfaction while working for a respected property management firm dedicated to excellence and responsive service.