Job Overview
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $80,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Loews Hollywood Hotel, located at the vibrant corner of Hollywood and Highland, is an urban oasis that offers guests a unique blend of movie-star magic and modern upscale amenities. This exquisite hotel serves as the perfect base for visitors looking to experience the glamour and excitement of Tinseltown. Renowned for its stylish atmosphere and prime location in the Hollywood Hills, Loews Hollywood Hotel provides guests with an exceptional hospitality experience that seamlessly combines luxury, comfort, and entertainment.
As a prestigious hotel establishment, Loews Hollywood Hotel is committed to delivering top-tier service and ensuring every guest enjoys a memorable a... Show More
As a prestigious hotel establishment, Loews Hollywood Hotel is committed to delivering top-tier service and ensuring every guest enjoys a memorable a... Show More
Job Requirements
- Bachelor degree in hospitality management or related field
- Minimum two years guest service management experience
- Extensive knowledge of hotel departments
- Excellent communication skills
- Excellent guest service skills
- Knowledge of state innkeeper laws
- Ability to work flexible schedule including weekends and holidays
- Multilingual preferred
Job Qualifications
- Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
- Minimum two years guest service management experience
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of all state innkeeper laws
- Able to work a flexible schedule, including weekends and holidays
- Multilingual preferred
Job Duties
- Perform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guests
- Work in unison with the security and guest services departments at Universal Studios Escape to ensure an exceptionally seamless, safe, and memorable resort experience
- Direct all hotel emergency and evacuation procedures
- Coordinate the search and resolution of all lost child situations
- Coordinate hotel's VIP services program
- Greet and escort VIPs to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during their stay
- Respond to requests by guests or departments for assistance in any guest-related problem that has not been adequately resolved
Job Location
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