Night Manager

Our esteemed hospitality group is a well-established hotel known for its commitment to exceptional guest experiences and superior service standards. Located in key travel destinations, our hotel offers a blend of comfort, convenience, and unparalleled hospitality that makes every guest's stay memorable. We pride ourselves on fostering a positive work environment where employees are valued and empowered to grow their careers in the dynamic hospitality industry. As an integral part of our hotel operations, we are dedicated to maintaining excellence in service, operational efficiency, and guest satisfaction. Our team is composed of passionate professionals who are driven by the goal of providing world-class accommodations and personalized service to our guests. We are currently seeking a dedicated Night Manager to join our Front Office team. This role is critical in overseeing the hotel's night operations and ensuring seamless service delivery during the late hours. The Night Manager will be responsible for completing the nightly Manager on Duty (MOD) checklist, managing guest relations with a focus on resolving any issues effectively, and handling any emergencies that arise overnight with utmost authority and professionalism. The ideal candidate should be a proactive problem solver with strong leadership skills and a thorough understanding of front office operations, including the use of the MICROS system for transaction management. In addition to these core responsibilities, the Night Manager will collaborate closely with various departments such as Engineering, Housekeeping, and Food & Beverage, ensuring interdepartmental communication and operational coherence. They will also provide support to departments experiencing staffing shortages, demonstrating flexibility and teamwork. This role demands someone who is versatile and knowledgeable enough to perform all duties of the Front Office staff, maintaining high standards of service at all times. This position offers an opportunity to be part of a dedicated team where your contribution directly impacts guest satisfaction and operational success, making it a fulfilling role for a hospitality professional committed to excellence.