Night Auditor

Marriott International is a globally recognized leader in the hospitality industry, known for its extensive portfolio of hotel brands that cater to a diverse range of travelers. With a commitment to providing exceptional guest experiences, Marriott has established itself as a top choice for business and leisure travelers alike. One of the standout brands within this portfolio is Courtyard by Marriott, which was specifically designed to meet the needs of business travelers. Courtyard’s innovative approach combines comfort, convenience, and connectivity, creating an environment where guests can work, relax, and recharge during their stay.

Located at 30653 Flynn Dr, Romulus, Michigan, the Courtyard by Marriott seeks to hire a dedicated Front Desk Associate to join their team on a full-time basis. This non-management position offers an hourly wage of $16.70 and requires availability for overnight shifts and weekends, ensuring that the hotel operates smoothly around the clock. Although the position is on-site, employees are supported by a welcoming and professional work environment that fosters growth and teamwork.

The Front Desk Associate plays a crucial role in the daily operations of the hotel, acting as the first point of contact for guests and a key player in maintaining the hotel’s high standards of service. This role involves completing essential end-of-day activities such as posting charges, running night audits, and processing various payment methods including cash, checks, debit, and credit. Attention to detail is critical as the associate manages adjustment vouchers, paid-outs, and correction vouchers to maintain accurate accounts and financial records.

Additionally, the associate is responsible for handling guest check-ins, assigning rooms, and issuing or reissuing electronic room keys, ensuring guests have a seamless and welcoming arrival experience. The role extends to operating the telephone switchboard, managing wake-up call requests, and relaying messages, all of which contribute to an efficient and guest-friendly environment.

Safety and security are also key aspects of the position, requiring the printing of contingency lists for emergencies, counting and securing the bank at shift’s end, and reporting any accidents or unsafe conditions to management promptly. The associate must also uphold company policies and maintain a professional appearance, reflecting Marriott’s brand image.

Customer service lies at the heart of this role. The Front Desk Associate is expected to greet all guests warmly, anticipate their needs, and assist individuals with disabilities to ensure an inclusive and comfortable experience. Effective communication skills are essential for addressing guest inquiries, answering telephones with professional etiquette, and working collaboratively with team members to meet common goals. The position demands physical stamina to perform duties such as standing or walking for extended periods and safely handling objects weighing up to 25 pounds.

Joining Courtyard by Marriott offers more than just a job; it offers the opportunity to be part of a global team dedicated to excellence and innovation in hospitality. Employees benefit from a culture that values diversity, inclusiveness, and personal development. Marriott International’s commitment to equal opportunity ensures a workplace where every associate can thrive regardless of background or status. This role is ideal for individuals who are passionate about delivering exceptional guest experiences, enjoy being part of a dynamic team, and are motivated to grow within a respected and well-established hotel brand.