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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Four Points by Sheraton at Phoenix Mesa Gateway Airport is a distinguished hotel located in Mesa, Arizona, known for blending timeless classics with modern details to deliver an uncomplicated yet exceptional guest experience. As part of Marriott International's portfolio of brands, the hotel is dedicated to welcoming guests from around the globe while fostering a supportive and inclusive work environment for its associates. Marriott International is a renowned global hospitality leader that prides itself on creating opportunities where employees can develop their best selves in a respectful, diverse, and dynamic setting. The Four Points by Sheraton brand embodies a commitment... Show More
Job Requirements
- Must be able to work weekends
- Overnight shift preferred
- High school diploma or GED equivalent
- Less than one year of related work experience
- No supervisory experience required
- Ability to operate electronic key machines
- Ability to handle cash and various payment types
- Strong communication and customer service skills
- Ability to work extended periods of standing or walking
- Must comply with company dress code and appearance standards
- Ability to maintain confidentiality
- Ability to report and respond to safety issues
Job Qualifications
- High school diploma or GED equivalent
- Less than one year of related work experience
- No supervisory experience
- Strong communication skills
- Ability to work overnight shifts
- Basic knowledge of accounting and guest services
- Ability to operate telephone switchboard
- Customer service orientation
- Attention to detail
- Ability to follow company policies and procedures
- Team player
- Physical ability to perform required tasks
Job Duties
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date
- Process all payment types such as room charges, cash, checks, debit, or credit
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Print contingency lists for emergency guest records
- Sell rooms/accommodations to guests without reservations based on availability
- Operate telephone switchboard, process wake-up calls, and notify guests of messages
- Complete room rate variance reports
- Process guest check-ins and assign rooms
- Activate or reissue room keys using electronic key machines
- Count and secure bank at end of shift
- Balance and drop receipts according to accounting specifications
- Set up, stock, and maintain work areas
- Inspect cleanliness and presentation of materials
- Report accidents, injuries, and unsafe work conditions to management
- Follow company policies, maintain professional appearance, and ensure confidentiality
- Welcome guests and anticipate their needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Develop positive working relationships
- Support team goals
- Comply with quality standards
- Perform physical tasks including lifting up to 25 pounds and extended periods of standing or walking
- Perform other reasonable job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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