Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $20.00 - $21.00
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Work Schedule

Night Shifts
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Benefits

hourly pay
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA/FSA plans
Referral Bonus
Employee assistance program
Discounted lodging
Online Learning Platform

Job Description

Hotel Leo is a thoughtfully restored historic hotel located in the heart of downtown Bellingham. Recognized on both the National and Local Historic Registry, Hotel Leo uniquely blends modern comfort with classic style, offering an exceptional combination of hotel lodging and apartment residences along with vibrant common spaces. As part of Columbia Hospitality, a national management and consulting company with over 25 years of experience creating hospitality solutions, the hotel embodies a commitment to providing extraordinary guest experiences. Columbia Hospitality's diverse portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues, underscoring their expertise and leadership in the hospitality industry. Moreover, Columbia Hospitality is known for its inclusive, values-driven culture where diversity is embraced, and where team members feel supported and empowered to grow.

The Night Auditor role at Hotel Leo is a full-time position vital to overseeing the night operations of the property. This position includes supervising front desk functions during the overnight shift, managing financial reconciliation, and ensuring comprehensive reporting with accuracy. A Night Auditor ensures that all front desk activities meet or exceed established standards, providing exceptional customer service, maintaining confidentiality of guest information, and supporting both guests and team members throughout their shift. Crucially, this role contributes to a safe and secure environment for guests and staff by actively monitoring the property and swiftly addressing any security concerns or problematic situations.

Beyond operational duties, the Night Auditor plays a key role in resolving guest issues, identifying trends in guest feedback to enhance service quality, and facilitating communication across departments to keep the entire team informed. This attention to detail and commitment to excellence is essential in maintaining the immersive hospitality experience that Hotel Leo is known for. The position offers an hourly pay range of $20 to $21, dependent on experience, with the added benefit of daily pay options giving team members financial flexibility. Additional perks include paid time off, holiday pay, comprehensive medical, dental, and vision benefits, disability insurance, 401K with employer contributions, and various wellness programs including HSA/FSA plans. The supportive work environment is enriched with values-based culture initiatives, referral bonuses, discounted lodging and amenities, employee assistance programs, volunteer opportunities, and ongoing professional development through online learning platforms and task force participation.

In summary, the Night Auditor at Hotel Leo is a foundational role ensuring the smooth operation of the hotel’s overnight services. It demands someone with hospitality experience who is detail-oriented, communicative, and committed to providing exceptional guest experiences within a culturally inclusive and supportive team environment. This opportunity affords meaningful benefits, career growth potential, and the chance to be part of a nationally recognized hospitality company dedicated to excellence and innovation.

Job Requirements

  • Minimum 1 year hospitality experience required
  • Previous experience in cash handling and computerized Point of Sale system preferred
  • Strong written and verbal communication skills
  • Problem solving and conflict resolution skills
  • Ability to understand and apply labor and industry-specific laws and regulations
  • Ability to park and retrieve guest vehicles
  • Ability to secure property by walking up and down halls to ensure doors are locked
  • Basic negotiation skills
  • Strong customer relations skills
  • Strong computer skills including Microsoft Office

Job Qualifications

  • Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred
  • Previous experience in cash handling and computerized Point of Sale system strongly preferred
  • Strong written and verbal communication skills required
  • Bi-lingual skills preferred (English/Spanish)
  • Strong problem solving and conflict resolution skills
  • Ability to understand and apply labor and industry-specific laws and regulations
  • Abilities to park and retrieve guest vehicles
  • Abilities to secure property by walking up and down halls to ensure doors are locked
  • Must possess basic negotiation skills and strong customer relations skills
  • Strong computer skills including full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word

Job Duties

  • Oversight of the day to day night operation of the property including front desk operations and financial reconciliation and reporting
  • Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals
  • Ensures confidentiality of all guest information and pertinent hotel data
  • Assists guests, team members, and vendors during their shift
  • Maintains a safe and secure environment for guests and team members
  • Reports security concerns and problematic situations immediately to the General Manager or appropriate party
  • Responds and works to resolve guest issues and concerns as necessary

Job Criteria

Experience

Mid Level (3-7 years)


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