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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned hospitality company known for its family-friendly indoor water parks and resort experiences. With a strong commitment to guest satisfaction and employee development, Great Wolf provides a vibrant and inclusive work environment focused on growth and well-being. The company prides itself on fostering a culture where employees can thrive through career advancement opportunities such as cross-training, scholarship funds, and comprehensive talent development programs available across all levels. Great Wolf also offers unique employee perks including discounted vacations, referral incentives, and access to Great Wolf University, which provides extensive on-the-job training in functional and leadership skills. Their... Show More
Job Requirements
- High school diploma or equivalent education/experience
- Strong basic math skills (addition, subtraction, division, multiplication)
- Must be flexible regarding schedule based on business demands
- Previous experience demonstrating strong customer service
- Successful completion of a criminal background check and drug screen
- Ability to lift up to 20 lbs
- Able to sit and/or stand for long periods of time
Job Qualifications
- High school diploma or equivalent education/experience
- Previous OPERA experience
- Previous experience balancing financial transactions
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
Job Duties
- Welcomes guests by greeting, answering questions, responding to requests
- Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guests to rooms by showing location on resort map
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc
- Provides concierge duties to guests by answering inquiries about resort and other services such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bills, obtaining payment
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guests' valuables by processing lost and found to the housekeeping department
- Prints appropriate reports and distributes to management
- Prints or emails express check out folios to be distributed by security to departures
- Completes Manager on Duty training
- Assists accounting in researching out of balance amounts each night
- Batches credit cards and gift cards and researches variances nightly
- Ensures operating systems balance each night
- Researches balances in PI accounts nightly and checks them in and out each night
- Organizes credit card receipts by type nightly
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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