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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Wellness Program
employee discount
Dental Insurance
Health Insurance
Referral program
Commuter assistance
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
HHM Hotels is a respected hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotels. With a focus on quality service and guest satisfaction, the company has built a reputation for excellence within the hospitality industry. HHM Hotels operates a variety of properties that cater to both business and leisure travelers, emphasizing a strong guest-first culture that drives continuous improvement and innovation. Their commitment to employee development and growth opportunities makes them a sought-after employer in the hotel sector.\n\nThe Night Auditor and Guest Service Agent role at HHM Hotels offers an exciting opportunity for individuals seeking... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous night audit or accounting experience or equivalent training required
- computer knowledge including Excel and strong arithmetic skills required
- ability to obtain Front Desk Supervisor designation within 90 days of employment
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in night audit or accounting or equivalent training required
- proficiency with computers, Excel, and arithmetic skills required
- Front Desk Supervisor designation is a plus and required within 90 days of employment
Job Duties
- Balance revenue and settle accounts nightly
- maintain files and reset the system for the next day
- perform bookkeeping activities including nightly audits
- keep records of room availability and guest accounts manually or using computer systems
- prepare and distribute daily financial and operational reports
- audit and reconcile cashier transactions
- audit, reconcile, consolidate, and transmit credit card transactions promptly
- input and update financial data into the BRAINS network
- check guests in and out performing Guest Service Agent duties
- respond to guest inquiries and resolve complaints
- maintain awareness of guest satisfaction scores and strive to improve departmental and overall guest satisfaction
- practice safe work habits and wear protective safety equipment
- ensure overall guest satisfaction through excellent service
- perform additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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