Night Auditor

Sommerville, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Wellness Program

employee discount

Dental Insurance

Health Insurance

Referral program

Commuter assistance

Employee assistance program

401(k) matching

Paid Time Off

Vision Insurance

Life insurance

Job Description

HHM Hotels is a respected hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotels. With a focus on quality service and guest satisfaction, the company has built a reputation for excellence within the hospitality industry. HHM Hotels operates a variety of properties that cater to both business and leisure travelers, emphasizing a strong guest-first culture that drives continuous improvement and innovation. Their commitment to employee development and growth opportunities makes them a sought-after employer in the hotel sector.\n\nThe Night Auditor and Guest Service Agent role at HHM Hotels offers an exciting opportunity for individuals seeking to combine accounting skills with front desk responsibilities. This hourly position pays $21.00 and involves balancing daily revenue, conducting nightly audits, maintaining accurate financial records, and ensuring guest satisfaction through high-quality customer service. The role also supports the hotel’s operational success by resetting the system for the next day, preparing daily reports, and handling cash and credit reconciliation. HHM Hotels provides a well-defined growth path from Front Office Supervisor through to Front Office Manager and various accounting roles, making this position ideal for those looking to build a career in hotel operations and finance. The job includes regular interaction with guests by performing tasks such as checking guests in and out, addressing inquiries, and swiftly resolving any complaints to maintain high guest satisfaction levels. Employees are expected to follow safety protocols, contribute to departmental goals, and assist management with additional tasks as needed. Additionally, the company promotes a safe and comfortable work environment, offering comprehensive benefits that enhance employee well-being and work-life balance. Overall, this position is pivotal in harmonizing the financial and service aspects of hotel management, providing a dynamic and rewarding experience for candidates passionate about hospitality and finance.

Job Requirements

High school diploma or equivalent preferred
previous night audit or accounting experience or equivalent training required
computer knowledge including Excel and strong arithmetic skills required
ability to obtain Front Desk Supervisor designation within 90 days of employment

Job Qualifications

High school diploma or equivalent preferred
previous experience in night audit or accounting or equivalent training required
proficiency with computers, Excel, and arithmetic skills required
Front Desk Supervisor designation is a plus and required within 90 days of employment

Job Duties

Balance revenue and settle accounts nightly
maintain files and reset the system for the next day
perform bookkeeping activities including nightly audits
keep records of room availability and guest accounts manually or using computer systems
prepare and distribute daily financial and operational reports
audit and reconcile cashier transactions
audit, reconcile, consolidate, and transmit credit card transactions promptly
input and update financial data into the BRAINS network
check guests in and out performing Guest Service Agent duties
respond to guest inquiries and resolve complaints
maintain awareness of guest satisfaction scores and strive to improve departmental and overall guest satisfaction
practice safe work habits and wear protective safety equipment
ensure overall guest satisfaction through excellent service
perform additional duties as assigned by management