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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Marriott International, a global leader in the hospitality industry, is renowned for its commitment to excellence, inclusive work environment, and innovative approach to serving travelers worldwide. Courtyard by Marriott, one of Marriott International's outstanding brands, is specifically designed to cater to business travelers but welcomes guests of all types with keen attention to comfort, convenience, and personalized service. Courtyard's philosophy is centered around providing an exceptional guest experience by anticipating and exceeding the needs of every visitor. Marriott International prides itself on embracing diversity and fostering an environment where associates with varied backgrounds and talents feel valued and celebrated. The... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- ability to handle cash transactions accurately
- basic computer proficiency
- strong verbal communication skills
- ability to stand or walk for extended periods
- physical ability to lift up to 25 pounds
- willingness to follow company policies and procedures
- availability to work variable shifts as required
Job Qualifications
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- strong communication skills
- basic cash handling and accounting knowledge
- customer service orientation
- ability to operate telephone switchboards
- familiarity with electronic key machines
- ability to work in a team environment
- attention to detail
- ability to maintain professionalism under pressure
Job Duties
- Complete end-of-day activities including posting charges to accounts
- run night audit backup and roll the date
- process all payment types such as room charges, cash, checks, debit, or credit
- process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- print contingency lists for emergency guest records
- sell rooms/accommodations to guests without reservations based on availability
- operate telephone switchboard and process wake-up call requests
- advise guests of messages
- complete the Room Rate Variance Report
- process all guest check-ins and assign rooms
- activate or reissue room keys using electronic key machine
- count bank at end of shift and secure bank
- balance and drop receipts according to accounting specifications
- set up, stock, and maintain work areas
- inspect cleanliness and presentation of materials
- report accidents, injuries, and unsafe work conditions to manager
- follow all company policies and procedures
- maintain a clean and professional appearance
- maintain confidentiality of proprietary information
- protect company assets
- welcome and acknowledge all guests per company standards
- anticipate and address guests' service needs
- assist individuals with disabilities
- thank guests with genuine appreciation
- speak clearly and professionally
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- support team to reach common goals
- comply with quality assurance expectations
- move, lift, carry, push, pull, and place objects weighing up to 25 pounds
- stand, sit, or walk for extended periods
- perform other duties as requested by supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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