Night Auditor

Marriott International, a global leader in the hospitality industry, is renowned for its commitment to excellence, inclusive work environment, and innovative approach to serving travelers worldwide. Courtyard by Marriott, one of Marriott International's outstanding brands, is specifically designed to cater to business travelers but welcomes guests of all types with keen attention to comfort, convenience, and personalized service. Courtyard's philosophy is centered around providing an exceptional guest experience by anticipating and exceeding the needs of every visitor. Marriott International prides itself on embracing diversity and fostering an environment where associates with varied backgrounds and talents feel valued and celebrated. The company is dedicated to equal opportunity employment, offering access and opportunity to all individuals regardless of disability, veteran status, or any other protected classification as mandated by applicable law. Joining Marriott means becoming part of a globally recognized portfolio of brands and teams united in their passion and dedication to hospitality excellence. The workplace culture emphasizes learning, growth, and teamwork, where every associate is supported to be their best and evolve within a positive and empowering environment.

This position is a dynamic and integral role within the Courtyard by Marriott team, focusing on front desk and night audit responsibilities. The ideal candidate will have a high school diploma or equivalent and less than one year of relevant work experience, with no supervisory background required, making this a fantastic opportunity for those looking to start their career in hospitality. The role involves numerous key duties, including completing end-of-day activities such as posting charges to guest accounts, running nightly audit backups, and rolling dates to ensure smooth operational transitions. Processing various payment types—cash, checks, debit, credit—as well as handling adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, requires attention to detail and impeccable accuracy.

The role also involves managing guest interactions by selling accommodations to walk-in guests, processing check-ins, assigning rooms, and activating or reissuing room keys through electronic key machines, providing a seamless and welcoming experience. Additional duties include operating the telephone switchboard, processing wake-up call requests, responding to messages, printing contingency guest lists for emergencies, and completing comprehensive reports such as the Room Rate Variance Report. Meticulous handling of transactional processes such as counting and securing the bank at shift end and balancing and dropping receipts according to accounting standards is mandatory.

Maintaining workplace organization is paramount: setting up, stocking, and inspecting cleanliness of work areas and materials before use ensures an efficient and professional environment. The candidate must report any accidents, injuries, or unsafe conditions promptly and strictly uphold company policies, adhering to high standards of personal appearance, confidentiality, and asset protection. Excellence in guest service is crucial, including welcoming guests warmly, anticipating their needs, assisting guests with disabilities, and communicating clearly and professionally at all times. Team collaboration and a supportive attitude are essential to help meet shared goals, with a focus on quality assurance and compliance. The physical aspects of the role require the ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds independently, and the stamina to stand, sit, or walk for extended periods during the shift. This comprehensive role offers an ideal gateway for those eager to develop a career in hospitality within a supportive and globally recognized company.