Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $30,173.19 - $33,346.92
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement benefits
Professional development opportunities
Employee Discounts
Job Description
This job opportunity is with a reputable hotel known for its dedication to providing outstanding guest services and maintaining high standards in hospitality management. The hotel is part of a well-established brand recognized for excellence in customer satisfaction, quality accommodations, and efficient operational management. The working environment prioritizes employee development, teamwork, and adherence to company policies to ensure both guest and associate satisfaction. This role is integral to the hotel’s front office department, which serves as the primary point of contact for guests, making the guest experience smooth from check-in to check-out. The position offers a dynamic and engaging work... Show More
Job Requirements
- Minimum two year college degree
- Experience in a similar leadership role
- Ability to work nights, weekends, and holidays
- Capable of lifting up to 10 lbs regularly and up to 50 lbs occasionally with assistance
- Familiarity with company policies, SOPs, and operational procedures
- Strong communication and leadership skills
- Ability to handle guest complaints and emergencies calmly
- Proficiency in relevant hotel management software
- Ability to stand, sit, walk, and use hands frequently during shifts
Job Qualifications
- Minimum two year college degree
- Experience in similar leadership role
- Strong knowledge of front desk operations
- Financial management skills
- Strong problem solving skills
- Effective conflict management skills
- Attention to detail
Job Duties
- Perform all duties at the Front Desk as necessary
- Supervise all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager
- Empower employees to provide excellent customer service
- Observe service behaviors of employees and provide feedback
- Manage department operations to achieve or exceed financial goals
- Supervise selling procedures to maximize room revenue and control occupancy
- Oversee daily Front Desk shift operations ensuring policy compliance
- Supervise completion of Night Audit tasks and daily report backups
- Ensure accurate balancing and distribution of daily gross revenue reports
- Handle emergencies according to procedures
- Respond to and resolve guest problems and complaints
- Set a positive example for guest relations
- Obtain customer feedback on service levels and product quality
- Communicate service expectations to employees and assist with coaching
- Participate in departmental and leadership meetings
- Enforce company handbook, SOPs, and processes consistently
- Assist in employee interviewing and hiring
- Support employee orientation and training
- Promote teamwork and associate morale
- Work nights, weekends, and holidays as required
- Perform other duties as assigned
Job Location
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