Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,765.28 - $38,618.45
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program (EAP)
401(k) retirement plan
Paid vacation and paid time off (PTO)
Tuition Reimbursement
Complimentary and Discounted Rooms
Job Description
The Night Auditor position is offered within White Lodging, a well-established hospitality company known for providing outstanding hotel and restaurant services. White Lodging manages and operates a diverse portfolio of hotels across the country, committed to delivering superior guest experiences and ensuring operational excellence in every property. As a key player in the hospitality industry, White Lodging emphasizes service quality, team collaboration, and professional growth, fostering a work environment where associates are encouraged to thrive and excel. The company culture is rooted in the White Lodging Way and supported by the White Lodging Service Pledge, which underscores the commitment to guest satisfaction and continuous improvement. Show More
The Night Auditor plays a crucial role in the operation of hotels managed by White Lodging. This employee is responsible for balancing all hotel and restaurant transactions daily, providing accurate and detailed financial reconciliations that ensure the business runs smoothly and all records are up to date. The Night Auditor also fulfills Front Desk-related duties, greeting guests warmly and assisting them efficiently, courteously, and professionally. Beyond transactional responsibilities, this role involves significant guest interaction, including responding promptly to inquiries and providing information about hotel amenities and local attractions to maximize guest satisfaction and hotel revenue.
This role demands a thorough knowledge of hotel room locations, rates, amenities, and frequent guest program benefits, which allows the Night Auditor to anticipate and exceed guest expectations effectively. Additionally, the employee must carry out essential operational functions such as opening and closing shifts properly, maintaining cash drawers, balancing credit cards, cash, and change funds, and verifying that all bank procedures are followed meticulously. The Night Auditor is also tasked with auditing guest accounts, group accounts, and house accounts to ensure accuracy and consistency with contracts and sales agreements.
Apart from the auditing and guest service components, the Night Auditor supports other departments by coordinating communications, reporting maintenance and security concerns, and ensuring the overall safety and quality standards of the property are maintained. This includes adherence to emergency procedures, key control, safety standards, and company policies. The position requires adaptability, strong organizational skills, judgment, teamwork, and a dedicated guest focus, all of which contribute to a seamless operational experience for both guests and staff.
This full-time role typically requires night, weekend, and holiday shifts, reflecting the hotel industry’s need for 24/7 support. Benefits offered by White Lodging for this position include medical, dental, and vision insurance, life insurance, an employee assistance program, 401(k) plans, vacation and paid time off, tuition reimbursement, and complimentary or discounted rooms. White Lodging encourages associates to maintain a professional appearance and uphold high service standards while contributing positively to the workplace environment and guest satisfaction.Show Less
This role demands a thorough knowledge of hotel room locations, rates, amenities, and frequent guest program benefits, which allows the Night Auditor to anticipate and exceed guest expectations effectively. Additionally, the employee must carry out essential operational functions such as opening and closing shifts properly, maintaining cash drawers, balancing credit cards, cash, and change funds, and verifying that all bank procedures are followed meticulously. The Night Auditor is also tasked with auditing guest accounts, group accounts, and house accounts to ensure accuracy and consistency with contracts and sales agreements.
Apart from the auditing and guest service components, the Night Auditor supports other departments by coordinating communications, reporting maintenance and security concerns, and ensuring the overall safety and quality standards of the property are maintained. This includes adherence to emergency procedures, key control, safety standards, and company policies. The position requires adaptability, strong organizational skills, judgment, teamwork, and a dedicated guest focus, all of which contribute to a seamless operational experience for both guests and staff.
This full-time role typically requires night, weekend, and holiday shifts, reflecting the hotel industry’s need for 24/7 support. Benefits offered by White Lodging for this position include medical, dental, and vision insurance, life insurance, an employee assistance program, 401(k) plans, vacation and paid time off, tuition reimbursement, and complimentary or discounted rooms. White Lodging encourages associates to maintain a professional appearance and uphold high service standards while contributing positively to the workplace environment and guest satisfaction.Show Less
Job Requirements
- Must pass certification quiz/test for position
- Ability to lift, carry or otherwise move up to 10 lbs regularly
- Ability to lift, carry or otherwise move up to 50 lbs occasionally with assistance
- Follow proper moving and lifting procedures
- Regularly required to stand, sit, walk, reach, use hands, talk, and hear
- Adherence to attendance policy and punctuality
- Willingness to work nights, weekends, and holidays
- Ability to adhere to uniform and appearance standards
- Must maintain confidentiality of guest and hotel information
- Ability to communicate clearly and professionally
- Must practice safety and emergency procedures
- No prior experience required
Job Qualifications
- High school diploma or equivalent preferred
- Exceptional customer service and communication skills
- Basic mathematical skills including addition, subtraction, multiplication, and division
- Ability to read and interpret reports, folios, and emergency procedures
- Strong organizational skills and attention to detail
- Ability to handle cash responsibly and accurately
- Knowledge of hotel operations and guest service principles
- Ability to work night shifts, weekends, and holidays
- Teamwork and cooperation skills
- Ability to remain calm under pressure and resolve guest issues efficiently
- Familiarity with computer systems and reporting software
- Commitment to safety standards and company policies
Job Duties
- Provide the highest quality of service to guests and exceed expectations
- Complete all Guest Service Representative functions including recording revenue and statistics
- Answer telephone within three rings and assist or transfer as needed
- Respond immediately to all pages and radio calls
- Be responsible and accountable for issued bank, counting at beginning and end of shift
- Report all cash over/shorts to management and comply with accounting procedures
- Open and close shift correctly and make cash drops per procedures
- Perform basic mathematical calculations such as addition, subtraction, multiplication, and division
- Read, analyze, interpret and explain reports, guest folios, and emergency procedures
- Audit guest, house, and group accounts for accuracy and consistency
- Post room charges and taxes to active guest accounts
- Run computer reports to complete gross revenue worksheets
- Input gross revenue figures timely
- Collaborate with other departments as needed
- Handle guest mail, messages, faxes, and safe deposit boxes
- Balance credit cards, cash, and change funds throughout shifts
- Maintain knowledge of hotel locations, rates, amenities, selling strategies, and guest programs
- Refer guests to hotel outlets and local services to maximize revenue
- Safeguard the Front Desk bank and verify funds
- Retrieve guest packages from shipping department
- Communicate shift information with staff and management
- Report guest or system-related problems to management
- Print guest folios for express checkout and distribute properly
- Organize Front Desk for next shift
- Report financial, audit, guest relations, or security issues promptly
- Reconcile gift shop revenue and restock as necessary
- Operate hotel van if applicable
- Protect hotel assets
- Forward lost and found inquiries
- Ensure confidentiality of guest and hotel information
- Practice energy conservation
- Notify maintenance of issues
- Maintain cleanliness and order in work area
- Adhere to attendance policies
- Participate in preshift meetings
- Report unsafe conditions and suspicious activities
- Utilize deflect tracking and service recovery processes
- Practice safety standards and wear required personal protective equipment
- Wear uniform and nametag per standards
- Communicate effectively with guests and associates
- Promote teamwork and associate engagement
- Maintain thorough knowledge of hotel property and surroundings
- Follow company policies, emergency procedures, and key control
- Work nights, weekends, and holidays as necessary
- Perform other duties as assigned
Job Location
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