Network Problem Management Specialist

TEKsystems is a leading provider of business and technology services, known for driving transformation and unlocking business value through full-stack technology services, talent services, and real-world application. With a workforce of over 80,000 employees and a client base including 80% of the Fortune 500 companies, TEKsystems operates globally across North America, Europe, and Asia. The company prides itself on its strategic thinking, hands-on collaboration, and ability to help customers capitalize on change and master the momentum of technology. TEKsystems is an Allegis Group company and is committed to equal opportunity employment, ensuring a diverse and inclusive workplace free from discrimination based on race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other protected characteristic.

The role being offered is a Problem Management Network Specialist position based in Pearlington, MS. This is a contract-to-hire opportunity with a competitive pay range of $33.65 to $48.07 per hour. The position requires a fully onsite presence. The specialist will work closely with telecommunications providers, local exchange carriers (LECs), and customers to troubleshoot circuit and data issues. Primary responsibilities include network monitoring, testing, and servicing of network equipment, providing Tier 2/3 support, and collaborating with engineers to resolve network instability and performance problems. Candidates should possess a comprehensive understanding of network and device relationships, have experience with Cisco Layer 2 troubleshooting, and be proficient with network monitoring tools such as SolarWinds. Familiarity with ITSM ticketing systems like Remedy and ServiceNow is also important.

Candidates must hold a Top Secret Clearance with active or eligible Sensitive Compartmented Information (SCI) access, as well as certifications like CompTIA Security+ and CCNA. The specialist will manage network performance, address availability issues, guide problem resolution, train users, maintain user accounts, update system security plans, and enforce network security procedures. This role demands strong customer service skills, the ability to handle multiple tasks simultaneously, and experience in a 24x7 operational environment. The ideal candidate will also have experience with network types including LAN, WAN, WLAN, SAN, and VoIP, and proficiency in routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP.

Benefits available for eligible employees include medical, dental, and vision insurance, critical illness, accident, and hospital coverage, 401(k) retirement plans with pre-tax and Roth post-tax contributions, life insurance, short and long-term disability, health spending accounts (HSA), transportation benefits, employee assistance programs, and paid time off options such as vacation and sick leave. The company supports professional development through certifications and encourages a collaborative, dynamic work environment where employees can grow and impact global technology solutions.