Miraval Hyatt Concierge - Full-Time

Miraval Austin Resort and Spa is a distinguished resort recognized globally for its commitment to well-being and mindfulness. This iconic brand, with over 30 years of excellence, is situated amidst natural beauty and offers an environment where balance, wellness, and care are integral to daily operations. The resort prides itself on fostering a culture of empathy, respect, and personal growth, aiming to provide both employees and guests with an enriching and supportive experience. Miraval Austin Resort and Spa is part of the larger Hyatt portfolio, which is known for luxury hospitality and exceptional guest services worldwide. As an esteemed name in the hospitality industry, Miraval combines its signature wellness focus with the operational excellence one expects from Hyatt properties.

Joining Miraval Austin Resort and Spa means becoming part of a team that values career development alongside personal well-being. Employees benefit from numerous wellness programs, access to fitness facilities, hiking trails, and opportunities for professional enrichment through leadership and training programs. The resort’s ethos emphasizes work-life balance, making it an attractive workplace for those passionate about health, service, and personal growth.

The Full-time Miraval Hyatt Concierge role is a unique position tailored for individuals who excel in hospitality and are eager to support an elite clientele. As a Reservations Agent and Experience Planner, this role specializes in delivering exceptional support to World of Hyatt Globalists and above-tier guests. The concierge acts as a key liaison between the property and VIP guests, ensuring personalized, seamless service that aligns with Miraval’s mission of mindfulness and care. This role involves handling reservations and bookings for services and activities, taking inbound calls, managing VIP email communications, and using in-depth knowledge of Miraval’s offerings to craft memorable guest experiences.

Additionally, the position requires proficiency in various hotel management systems and effective communication skills to collaborate with internal teams such as the Hyatt Global Contact Center and the Guest Historian. The concierge will help guests navigate the World of Hyatt program, coordinate with loyalty advisors, and provide customized itineraries that optimize guest satisfaction and revenue. Escalation handling, scheduling appointments, and occasionally greeting elite guests in person on-property are integral aspects of this multifaceted role.

Candidates who thrive in a dynamic, guest-focused environment and possess strong multitasking abilities will appreciate the rewarding challenges presented by this position. Miraval Austin Resort and Spa offers a competitive benefits package, including paid wellness days, tuition reimbursement, discounted hotel stays, comprehensive health insurance, a 401K plan with company match, paid time off, family bonding benefits, and access to resort amenities such as spa services and fitness centers. This role represents more than just a job; it is an opportunity to join a team dedicated to excellence in the hospitality and wellness sectors, supporting a lifestyle and career in harmony with well-being and inspiration.