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Residence Inn by Marriott is a part of the Marriott International family, renowned globally for its exceptional hospitality and service standards. This brand specializes in extended-stay accommodations, providing guests with comfortable and spacious suites equipped with full kitchens. These suites are designed to offer the modern conveniences of home, making Residence Inn an ideal choice for both business and leisure travelers who require longer stays. Marriott International is committed to being an equal opportunity employer, fostering an inclusive work environment where diversity is celebrated, and employees are empowered to thrive. The unique blend of culture, talent, and experiences of its associates is considered the company's greatest strength, contributing to its global reputation and success in the hospitality sector.

Located at 251 S Atlantic Ave, Ormond Beach, Florida, the Residence Inn is looking to hire a full-time Management professional in the Rooms & Guest Services Operations category. The position offers a competitive pay range between $25.96 and $33.17 per hour, along with eligibility for bonuses. The role is not remote and requires the candidate to work on-site. This management position is integral to the hotel's operational success, supporting various departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.

The primary responsibility of this role is to support the successful execution of operations across these departments while managing staff effectively. The manager will strive to continually improve guest and employee satisfaction, ensuring that the property meets or exceeds its financial performance goals. A core part of the job is to ensure that all standards and procedures are consistently followed, maintaining the high-quality service that Marriott guests expect. The candidate will lead a specific team, assisting in meeting and exceeding property goals. The role demands a proactive approach to guest services, employee relations, and operational oversight, requiring a balance of leadership skills and hands-on involvement in daily activities.

This position requires a collaborative leader who leads by example, exhibiting self-confidence, energy, and enthusiasm. The successful candidate will have a deep understanding of guest and employee satisfaction metrics and be able to communicate clear action plans to address areas of improvement. They will support team capabilities development, helping staff understand and exceed guests' ever-changing expectations.

The manager also plays a pivotal role in supporting property-specific operations, including implementing recovery plans, publishing guest satisfaction results timely, and handling employee concerns with professionalism and courtesy. Regular communication of goals and results to employees, conducting one-on-one meetings semiannually, and assisting in scheduling and performance management are crucial elements of this role.

In managing the guest experience, the individual will be readily available and approachable to guests, responding promptly to concerns and customer service department requests. Ensuring that all team members meet or exceed hospitality standards is fundamental to maintaining the hotel's reputation.

Financial oversight forms another important aspect of this management role. The candidate will assist in annual quality audits, maintain key control programs, and understand financial statements, sales reports, and other performance data to support profitability.

Human resources activities such as interviewing, hiring decisions, and new employee orientation also fall under this role’s responsibilities. The hotel expects thorough and timely orientations to help new team members integrate smoothly into the organization.

Joining Residence Inn by Marriott means becoming part of a global team dedicated to delivering exceptional service and creating comfortable, welcoming spaces for guests. The company values its associates and provides a platform to grow professionally while contributing to the success of one of the world’s leading hospitality brands. This opportunity is ideal for candidates looking to build a rewarding career in hotel management, offering a dynamic work environment, competitive compensation, and career advancement potential.