Merchandiser

Total Wine & More is a leading specialty retailer of fine wine, spirits, and beer, known for its extensive selection and knowledgeable customer service. As a company committed to excellence and customer satisfaction, Total Wine & More operates multiple stores across various locations, each dedicated to providing a superior shopping experience. The organization values its team members, considering them the backbone of its success, and offers a comprehensive Total Rewards program that encompasses benefits, training, and career development opportunities. With a strong focus on compliance and safety, Total Wine & More maintains high standards in store operations and ethical business practices, ensuring a safe and compliant environment for both employees and consumers.

The Store Team Member role at Total Wine & More is pivotal in executing the brand’s mission by delivering exceptional customer service while supporting in-store and online business functions. This position is commonly referred to internally as the Merchandiser and reports directly to the store management team. Whether working part-time or full-time, team members primarily focus on merchandising but may also engage in sales, front-end duties, or other responsibilities as business needs dictate.

In this role, you will be responsible for maximizing product inventory through tasks including processing freight, organizing and distributing merchandise, building attractive displays and end caps, placing signage, and fulfilling digital orders. Additionally, you will be expected to deliver personalized customer service by greeting guests, engaging with them to foster relationships, and providing informed product recommendations. Participation in training sessions focused on wine, spirits, and beer is encouraged to deepen product knowledge and enhance customer interactions.

Maintaining store cleanliness and safety is another essential aspect of the role, along with ensuring strict adherence to all laws and regulations concerning alcohol sales. When assigned, duties may also include loading and delivering orders safely, abiding by all traffic and safety regulations. Seasonal positions are available for those seeking short-term engagement, with opportunities to transition to non-seasonal roles.

Total Wine & More places a strong emphasis on flexible scheduling, catering to business demands including evening and weekend hours. Physical requirements are integral to the role, necessitating the ability to walk, bend, stand for extended periods, safely lift heavy items, and work in varying weather conditions. This role requires candidates to be 21 years of age or older due to the nature of the products handled.

Overall, this position offers a dynamic, customer-focused work environment with career growth potential and a supportive team atmosphere. Total Wine & More fosters a culture of inclusion and equal opportunity, promoting diversity and ensuring all applicants receive fair consideration. Join a company that values your contribution and invests in your development through comprehensive training, competitive compensation, and an array of benefits designed to support your professional and personal wellbeing.