Merchandise Team Lead

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Benefits

Paid Time Off

employee discount

flexible schedule

Job Description

This position pays $15/hr. You play a crucial role in creating an unforgettable shopping experience for our guests. This dynamic role is centered around managing daily operations within our merchandise locations and ensuring that our offerings align with the high standards of our brand. You'll be responsible for executing merchandising strategies, maintaining inventory, and promoting a culture of exceptional customer service.

As a Merchandise Lead at our theme park, you will be an integral part of the retail team, driving sales and enhancing guest satisfaction through effective merchandise management and leadership. You will oversee daily store operations including opening and closing procedures, Point of Sale (POS) management, and inventory control. This role requires a proactive individual who can handle guest inquiries professionally and efficiently while ensuring that the merchandise displays meet visual standards and stock levels are maintained.

You will also be responsible for developing and training employees on product knowledge, sales techniques, and customer service best practices, fostering a collaborative and motivated team environment. Working closely with the area supervisor, you will plan promotional events to maximize merchandise visibility throughout the park and analyze sales performance data to develop strategies aimed at exceeding sales goals and improving overall store performance.

In addition to operational responsibilities, you will ensure compliance with all park and departmental policies including cash handling procedures, discipline enforcement, and safety regulations. Your ability to manage challenges as they arise while maintaining a neat, friendly, and professional demeanor will be essential to success in this role.

This is an excellent opportunity for individuals who are organized, detail-oriented, and passionate about retail and customer service within a fast-paced theme park environment. If you are a motivated leader with the ability to balance operational duties and team leadership while delivering exceptional guest experiences, this role is perfect for you.

Job Requirements

Theme park experience preferred
16 years old or older
organized with excellent time management skills
ability to work flexible and varied shifts
punctual with a good attendance record
good verbal and written communication skills
ability to interact well with internal team members while maintaining a professional atmosphere
ability to follow and uphold all Six Flags policies and procedures
ability to lift 10-50 lbs

Job Qualifications

Theme park experience preferred
16 years old or older
organized with excellent time management skills
ability to work flexible and varied shifts
punctual with a good attendance record
good verbal and written communication skills
ability to interact well with internal team members while maintaining a professional atmosphere
ability to follow and uphold all Six Flags policies and procedures
ability to lift 10-50 lbs

Job Duties

Demonstrate excellent guest service skills and maintain a positive attitude towards guests, team members and management
ensure all merchandise is attractively displayed and stock is maintained according to visual merchandising standards
develop and train employees on product knowledge, sales techniques, and customer service best practices
analyze sales performance data to develop strategies for exceeding sales goals and improving store performance
handle guest inquiries and resolve issues with professionalism and efficiency
collaborate with area supervisor to plan promotional events and maximize merchandise visibility throughout the park
maintain a neat, friendly, and pleasant demeanor
oversee daily store operations including opening and closing procedures, Point of Sale procedures, and inventory management
correct issues as they arise and bring any uncertainties to the attention of the management team promptly
responsible for enforcing all park and department policies and procedures, effectively issuing discipline as needed
develop basic understanding of damages, transfers, and orders
assist supervisor with handling daily inventory control functions
maintain full compliance of all cash handling policies and procedures