Membership Supervisor - Waldorf Astoria Monarch Beach Resort and Club

Hilton Hotels is a globally recognized leader in the hospitality industry, known for delivering exceptional guest experiences at more than 6,000 properties worldwide. With a rich history that spans over a century, Hilton is committed to filling the earth with the light and warmth of hospitality. The company offers a diverse portfolio of world-class brands and consistently earns accolades for its workplace culture, including being listed on the World's Best Workplaces by Great Place to Work and Fortune. Hilton's dedication to innovation, inclusiveness, and guest satisfaction makes it a preferred destination not only for travelers but also for hospitality professionals seeking to grow their careers.

Joining Hilton as a Membership Supervisor means becoming an integral part of a dynamic team that thrives on creating memorable experiences for club members and guests. This full-time role involves overseeing and supporting the daily operations related to property memberships. The Membership Supervisor acts as the primary point of contact for club members, managing inquiries, assisting with onboarding, and ensuring all membership services meet Hilton’s stringent Forbes 5 Star and AAA 5 Diamond standards. This position requires constant engagement with members, both in person and via telephone, emphasizing the importance of personalized service and professionalism.

The role also includes administrative responsibilities such as supporting the Membership sales team with processing new memberships, renewals, cancellations, and changes in membership status. Additionally, the supervisor generates detailed reports on membership revenue, engagement, and statistics to help guide strategy and improve member satisfaction. They also assist in planning and executing member programs, social events, and community outreach initiatives designed to introduce new residents to the community and enrich the membership experience.

At Hilton, core values like integrity, leadership, teamwork, ownership, and a focus on the present moment shape the work culture and the expectations for each team member. The Membership Supervisor must embody these values, effectively acting as an ambassador of the Hilton brand and its promise of hospitality excellence. The role involves close collaboration with various resort departments to maintain effective communication and promote resort amenities, such as spa services, dining, entertainment, and recreational offerings.

This position is not only about managing memberships but also about fostering long-term relationships and ensuring every member feels valued and engaged through programs like the Right Start initiative, which includes follow-ups to guarantee member satisfaction within the first 30 to 60 days. Maintaining the club website and producing regular email newsletters are also key responsibilities, helping to keep members informed about resort news and events.

Hilton supports its team members with a robust benefits package aimed at enhancing wellbeing and offering financial security. Highlights include incredible travel perks with discounted hotel stays, an employee stock purchase program to help invest in Hilton’s future, paid parental leave, personalized caregiving support, mental health resources through an Employee Assistance Program, generous paid time off, and comprehensive health and welfare plans. The company fosters a supportive work environment where team members can thrive professionally and personally.

Choosing to work at Hilton means joining an acclaimed workplace culture that prioritizes employee growth, inclusiveness, and recognition. Whether you are beginning your career or seeking new challenges in hospitality, Hilton offers the tools, support, and opportunities to build a meaningful and lasting career in the hotel industry.