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Membership Concierge - Opening shifts

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $15.00 - $18.50
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Work Schedule

Flexible
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
medical, dental, vision, and prescription drug coverage
short term and long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
parental leave and adoption assistance
Paid Time Off

Job Description

Life Time is a premier health and wellness company dedicated to helping individuals and families lead healthier, happier lives through a comprehensive approach to fitness, nutrition, and community engagement. As a well-established lifestyle brand, Life Time operates a network of expansive health clubs, resorts, and athletic facilities that serve members with a range of amenities and programs designed to support balanced living. Known for its commitment to excellence, innovation, and member satisfaction, Life Time creates environments where health, fitness, and social connections thrive. The company emphasizes a collaborative and inclusive culture, fostering an atmosphere where employees feel valued, inspired, and empowered to contribute their best while enjoying their own healthy way of life.

The Membership Concierge I at Life Time plays a pivotal role as the frontline ambassador who ensures every member and guest experiences warm, personalized, and exceptional customer service from the moment they arrive. This position serves as the primary point of contact within the club, responsible for greeting visitors, answering inquiries, facilitating communication, and supporting members as they engage with the club's extensive offerings. The role blends hospitality with wellness expertise, requiring a passion for helping others achieve their health and fitness goals in a welcoming environment. The Membership Concierge I thrives in a fast-paced, dynamic setting where multitasking and effective communication are paramount. This role offers an hourly wage starting at $15.00 and can go up to $18.00 depending on experience and qualifications, with the flexibility of part-time hours starting at a minimum of 15 per week.

Working at Life Time means being part of a supportive team that encourages personal growth and professional development. Members seek not just fitness services, but meaningful interactions and encouragement, making the Membership Concierge I essential in forging lasting value-based relationships that enhance member loyalty and satisfaction. This position provides a fun and healthy work environment where employees can share their commitment to living well, learn about the latest health initiatives, and participate in continuous training including Concierge Certification upon hire. From managing phone calls and account adjustments to being knowledgeable about club programs, policies, and pricing, the Membership Concierge I embodies the hospitality mindset that creates extraordinary experiences for each individual who walks through the door. If you are passionate about service, energized by connecting with people, and eager to contribute to an inclusive community focused on a healthy way of life, Life Time's Membership Concierge I position offers a rewarding career path with robust benefits and the chance to make a positive impact daily.

Job Requirements

  • Minimum of 6 months service/reception experience
  • Complete Concierge Certification upon hire
  • Must work a minimum of 15 hours per week
  • Commitment to serve others
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Must have good verbal communication
  • Must be able to stand for 4 hours at a time
  • HS graduate or equivalent preferred

Job Qualifications

  • Minimum of 6 months service/reception experience
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Good verbal communication

Job Duties

  • Operates as first point of contact for members and guests
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


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