Membership Concierge III - Presale

Life Time is a premier health and wellness club renowned for delivering exceptional experiences that promote a healthy way of life. As a leading fitness, wellness, and hospitality company, Life Time blends luxury amenities, engaging programs, and a passionate team to help members achieve their personal health goals while fostering an inclusive, supportive community. With a commitment to diversity, inclusion, and equity, Life Time creates a welcoming environment where every member and associate feels valued and respected. From state-of-the-art fitness centers to energizing group classes and relaxing spa services, Life Time offers a comprehensive approach to wellness that caters to all ages and fitness levels.

Within this dynamic environment, the role of Membership Concierge III is crucial as the face and first point of contact for members and guests. This position is designed for individuals who thrive in a customer-centric setting and possess a passion for health and wellness. The Membership Concierge III not only facilitates seamless check-ins and knowledgeable support but also actively contributes to the club's growth and retention goals. As a leader within the Concierge Team, the role includes mentoring peers, exemplifying high standards of customer service, and fostering an atmosphere where top-tier member experiences are the norm.

The position requires a blend of interpersonal skills, sales acumen, and operational knowledge. As a Membership Concierge III, you will be instrumental in promoting Life Time memberships to prospective clients by crafting personalized buying experiences that align with their interests and wellness goals. Your daily responsibilities extend beyond handling guest inquiries and check-in procedures to managing member accounts, processing transactions, and participating in retention efforts. Specifically, you function as a key player on the Certified Retention Team, engaging members who are considering cancellation by presenting alternative solutions tailored to their needs.

Moreover, you will be empowered to resolve service challenges with empathy and efficiency, ensuring member satisfaction and loyalty. Administrative duties such as cash drawer reconciliation and maintaining club paperwork require attention to detail and integrity. This role not only supports the operational flow of the club but also acts as a brand ambassador, consistently communicating with members and prospects in a professional and inviting manner. The Membership Concierge III position offers a dynamic, fun, and collaborative work environment that emphasizes personal growth, career development, and the opportunity to positively impact the wellness journey of members.