Membership Concierge III

Life Time is a premier lifestyle and fitness company dedicated to helping individuals achieve their health and wellness goals in an empowering, supportive, and community-oriented environment. Known for its state-of-the-art facilities, diverse programming, and commitment to exceptional service, Life Time fosters a culture centered around health, vitality, and personal growth. The organization serves a wide demographic of members, from fitness enthusiasts and families to individuals seeking a holistic approach to wellness, by offering comprehensive amenities including fitness centers, pools, wellness studios, healthy dining options, and organized social events. Through innovation and a passion for excellence, Life Time has established itself as an industry leader and trusted partner in the pursuit of a healthy lifestyle.

The Membership Concierge III position at Life Time is a vital role within the Concierge Team that emphasizes delivering the highest quality customer service to all members and prospective guests. This role is instrumental in both acquiring new members and retaining existing ones, playing an important leadership part by modeling superior service behaviors and supporting a culture that prioritizes member satisfaction and loyalty. The Membership Concierge III is responsible for facilitating smooth member experiences from initial contact through ongoing service, maintaining thorough knowledge of club programming and policies, and actively engaging with members to create personalized, value-based relationships. This role involves handling inquiries, managing member accounts and transactions, assisting with retention efforts, and supporting club administrative tasks to ensure efficient operation.

Individuals in this role can expect a dynamic environment where teamwork, communication, and a passion for wellness drive daily activities. The Membership Concierge III works closely with members to understand their unique needs, customizing the buying experience for prospective members while providing excellent service to current members. This position also involves being an essential player in the Certified Retention Team, assisting members who may be considering canceling their memberships and helping them navigate options that best fit their circumstances. The ultimate goal is to contribute directly to club acquisition and retention goals while fostering long-term member engagement and satisfaction, all within Life Time's fun, healthy, and inclusive workplace culture.