Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Career Development
Job Description
Life Time is a premier health and wellness company dedicated to inspiring healthier living and creating an unbeatable environment for members and guests. Known for its expansive clubs that combine fitness, sports, wellness, and lifestyle programming, Life Time offers a comprehensive approach to health and community engagement. With locations across the nation, Life Time strives to provide exceptional experiences through state-of-the-art facilities, expert staff, and a welcoming atmosphere that supports each individual’s healthy way of life. The organization prides itself on fostering inclusive, supportive, and dynamic environments where members feel valued and motivated to achieve their wellness goals.
The Membership Concierge III role is a pivotal position within Life Time’s clubhouse operations, focused on delivering the highest level of customer service to all members and guests. This role actively promotes Life Time’s membership offerings to prospective clients while managing the sales process and contributing significantly to club acquisition and retention strategies. Serving as a leader within the concierge team, the Membership Concierge III models exemplary service behaviors and shares expertise to nurture a culture centered around outstanding member experiences. The position involves engaging with members to build value-based relationships that enhance customer loyalty and promote participation in Life Time’s wide array of amenities and programs. Employees in this role enjoy working in a vibrant, health-driven environment where teamwork, service excellence, and professional growth are prioritized. This is an excellent opportunity for professionals passionate about customer relations and wellness who seek to make a meaningful impact within a well-established and growing health and fitness organization. The role requires a minimum of one year’s experience in customer service and sales, along with specialized certification in membership sales and retention, ensuring associates are highly skilled and knowledgeable about Life Time’s service standards and member engagement practices.
The Membership Concierge III role is a pivotal position within Life Time’s clubhouse operations, focused on delivering the highest level of customer service to all members and guests. This role actively promotes Life Time’s membership offerings to prospective clients while managing the sales process and contributing significantly to club acquisition and retention strategies. Serving as a leader within the concierge team, the Membership Concierge III models exemplary service behaviors and shares expertise to nurture a culture centered around outstanding member experiences. The position involves engaging with members to build value-based relationships that enhance customer loyalty and promote participation in Life Time’s wide array of amenities and programs. Employees in this role enjoy working in a vibrant, health-driven environment where teamwork, service excellence, and professional growth are prioritized. This is an excellent opportunity for professionals passionate about customer relations and wellness who seek to make a meaningful impact within a well-established and growing health and fitness organization. The role requires a minimum of one year’s experience in customer service and sales, along with specialized certification in membership sales and retention, ensuring associates are highly skilled and knowledgeable about Life Time’s service standards and member engagement practices.
Job Requirements
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Bachelors degree in hospitality or related field preferred
- Fitness industry knowledge preferred
Job Duties
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Communicates with members and prospective members via email or phone in a manner aligned with our brand
- Completes administrative duties, club paperwork and cash drawer reconciliation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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