Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Job Description
Life Time is a premier health and wellness company known for its commitment to helping members achieve their healthy way of life goals through exceptional service, innovative programming, and top-tier facilities. As a leader in the industry, Life Time provides extensive fitness amenities, spas, and family-friendly activities across numerous locations in the United States and Canada. The company’s culture emphasizes inclusivity, diversity, and equity, fostering an environment where employees feel valued and motivated to deliver outstanding service every day. Life Time's dedication extends beyond fitness, promoting holistic well-being and community engagement to create a welcoming atmosphere for members and guests alike.
The Membership Concierge III-PT role at Life Time is a pivotal position within the Concierge Team, offering part-time employment with wages starting at $21.50 and going up to $28.75 per hour based on experience and qualifications. This role demands a passionate individual who thrives in a fast-paced environment and is dedicated to delivering exceptional customer service. As a Membership Concierge III, you will be the first point of contact for members and guests, ensuring a positive and seamless experience from check-in through ongoing engagement. This position plays a crucial part in supporting both club member acquisition and retention efforts by actively promoting Life Time’s offerings and building meaningful relationships.
In this leadership role, you will model excellent customer service behaviors and serve as a mentor to fellow Concierge Team members. Your responsibilities include facilitating smooth check-in processes, managing member inquiries with professionalism, and utilizing your sales skills to guide prospective members through their buying journey. You also become an integral part of the Certified Retention Team, helping members explore membership options and solutions to encourage continued engagement. Additionally, the role involves fostering connections between members and personal training services, contributing to sales growth through commission opportunities.
Life Time prioritizes a fun, healthy, and supportive workplace culture. As a Membership Concierge III, you will have the chance to work alongside a dedicated team committed to promoting wellness while driving brand loyalty. This role requires exceptional multitasking, communication skills, and a friendly demeanor to make every member and guest feel welcomed and valued. You will be instrumental in enhancing the overall member experience by providing knowledge about club programming, events, and policies, and by addressing any service recovery needs promptly and effectively. This opportunity offers rewarding compensation, comprehensive benefits for team members, and professional development within a rapidly growing company dedicated to health and wellness.
The Membership Concierge III-PT role at Life Time is a pivotal position within the Concierge Team, offering part-time employment with wages starting at $21.50 and going up to $28.75 per hour based on experience and qualifications. This role demands a passionate individual who thrives in a fast-paced environment and is dedicated to delivering exceptional customer service. As a Membership Concierge III, you will be the first point of contact for members and guests, ensuring a positive and seamless experience from check-in through ongoing engagement. This position plays a crucial part in supporting both club member acquisition and retention efforts by actively promoting Life Time’s offerings and building meaningful relationships.
In this leadership role, you will model excellent customer service behaviors and serve as a mentor to fellow Concierge Team members. Your responsibilities include facilitating smooth check-in processes, managing member inquiries with professionalism, and utilizing your sales skills to guide prospective members through their buying journey. You also become an integral part of the Certified Retention Team, helping members explore membership options and solutions to encourage continued engagement. Additionally, the role involves fostering connections between members and personal training services, contributing to sales growth through commission opportunities.
Life Time prioritizes a fun, healthy, and supportive workplace culture. As a Membership Concierge III, you will have the chance to work alongside a dedicated team committed to promoting wellness while driving brand loyalty. This role requires exceptional multitasking, communication skills, and a friendly demeanor to make every member and guest feel welcomed and valued. You will be instrumental in enhancing the overall member experience by providing knowledge about club programming, events, and policies, and by addressing any service recovery needs promptly and effectively. This opportunity offers rewarding compensation, comprehensive benefits for team members, and professional development within a rapidly growing company dedicated to health and wellness.
Job Requirements
- Skilled at multi-tasking
- Deliver high quality customer service and service recovery
- Present solutions to prospects and customers
- Strong verbal and written communication skills
- Comfortable in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Fitness industry knowledge preferred
- Bachelor’s degree in hospitality or related field preferred
Job Duties
- Facilitate the check-in process for members and guests entering the club
- Monitor, handle, and delegate incoming phone calls from members and guests
- Maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies
- Proactively build relationships with members and guests to foster loyalty and increase retention
- Assist members with account maintenance, processing needs, changes, and transactions including payments
- Function as a player on the Certified Retention Team for membership cancellations
- Engage in service recovery for member questions and concerns
- Customize the buying experience for prospective members by aligning amenities and programs to their interests
- Connect new members to Personal Training services and facilitate enrollment
- Communicate with members and prospective members via email or phone consistent with brand values
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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