Membership Concierge II

Life Time is a premier hospitality and fitness company dedicated to creating extraordinary experiences for its members and guests. As a leader in the lifestyle industry, Life Time combines resort-style amenities with personalized service to provide a unique community-oriented environment. The company operates across various locations offering state-of-the-art facilities including fitness centers, pools, and dining options, all designed to promote health, wellness, and social engagement. Life Time prides itself on fostering inclusive, diverse, and equitable workplaces where all employees are encouraged to grow professionally and personally.

Joining Life Time as a Membership Concierge II means becoming an essential part of a dynamic team focused on delivering exceptional service and member satisfaction. This role is tailored for individuals passionate about hospitality and customer engagement, offering an enriching career path through self-directed progression within hospitality certification levels. As a Membership Concierge II, your responsibilities will include account maintenance, service delivery, programming insights, and cultivating meaningful relationships with members and guests. This position emphasizes both reactive service to inquiries and proactive outreach to enhance member engagement and retention.

In this role, you will be the first point of contact for members and guests entering the resort, exemplifying a hospitality mindset that consistently seeks to create memorable experiences. Through effective communication and problem-solving skills, you will assist members with their account needs, including processing transactions and supporting new membership sales initiatives. The position requires a friendly, outgoing demeanor, comfort in fast-paced environments, and the ability to multitask effectively while standing for extended periods.

Life Time encourages continuous learning and development, providing a customized succession plan to help you realize your professional goals. Successful candidates will complete the Retention Specialist Certification within 60 days of hire and are expected to contribute to a positive and engaging member community. This role is ideal for those with 1-2 years of customer service or sales experience and a desire to grow within the hospitality sector. By joining Life Time, you gain access to a supportive team environment focused on diversity, equity, and inclusion, making it a vibrant and rewarding career choice in the hospitality industry.