Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.50 - $18.50
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plan
Dependent care plan
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a premier health and wellness company known for its exceptional fitness centers, resorts, and wellness facilities, dedicated to enhancing the lives of its members through a comprehensive approach to health, fitness, and leisure. With multiple locations across the United States and Canada, Life Time offers more than just a fitness experience - it provides a vibrant community focused on overall well-being, helping members live longer, healthier, and happier lives. The company prides itself on its welcoming atmosphere, innovation in health and wellness programming, and commitment to outstanding customer service, making it a leading brand in the health and wellness industry.
The Membership Concierge II role at Life Time is a dynamic position designed to provide top-notch service and engagement to members and guests. As a critical part of the customer experience team, the Membership Concierge II acts as the first point of contact for visitors entering the resort, setting the tone for personalized and exceptional hospitality service. This role requires an individual who is passionate about creating extraordinary experiences and building lasting relationships with members and guests through professional account maintenance and service delivery. The position emphasizes continuous learning and growth opportunities through the company’s hospitality certification programs, encouraging a tailored career development plan to help employees reach their professional aspirations.
In this role, the Membership Concierge II will maintain detailed knowledge of club programming, events, pricing, and policies to effectively educate and assist members. They will handle member account updates, process various transactions including program and product payments, and act as a key resource for new membership sales and member retention efforts. The position demands excellent problem-solving skills and the ability to manage service recovery when addressing member questions or concerns, utilizing the company’s tools and resources efficiently. With competitive hourly wages ranging from $15.50 to $18.50 based on experience and qualifications, this role offers a compelling entry point into the health and wellness hospitality sector, ideal for those who thrive in a fast-paced, member-focused environment devoted to service excellence.
The Membership Concierge II role at Life Time is a dynamic position designed to provide top-notch service and engagement to members and guests. As a critical part of the customer experience team, the Membership Concierge II acts as the first point of contact for visitors entering the resort, setting the tone for personalized and exceptional hospitality service. This role requires an individual who is passionate about creating extraordinary experiences and building lasting relationships with members and guests through professional account maintenance and service delivery. The position emphasizes continuous learning and growth opportunities through the company’s hospitality certification programs, encouraging a tailored career development plan to help employees reach their professional aspirations.
In this role, the Membership Concierge II will maintain detailed knowledge of club programming, events, pricing, and policies to effectively educate and assist members. They will handle member account updates, process various transactions including program and product payments, and act as a key resource for new membership sales and member retention efforts. The position demands excellent problem-solving skills and the ability to manage service recovery when addressing member questions or concerns, utilizing the company’s tools and resources efficiently. With competitive hourly wages ranging from $15.50 to $18.50 based on experience and qualifications, this role offers a compelling entry point into the health and wellness hospitality sector, ideal for those who thrive in a fast-paced, member-focused environment devoted to service excellence.
Job Requirements
- Skilled at multi-tasking
- Deliver high quality customer service
- Service recovery experience
- Strong verbal communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
- Bachelor’s degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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