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Membership Concierge II

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $15.50 - $18.50
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Work Schedule

Standard Hours
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Benefits

fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical
Dental
Vision
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a leading health and wellness company dedicated to providing top-quality fitness, wellness, and recreational experiences in a dynamic resort-style setting. With locations across the United States and Canada, Life Time focuses on creating a motivational, engaging, and community-oriented environment for all members and guests. The company is committed to fostering a workplace culture that values diversity, equity, and inclusion while driving innovation in the wellness and hospitality sectors. As part of its ongoing growth, Life Time seeks passionate professionals to join its team and contribute to delivering outstanding personal service and enriching experiences to its members.\n\nThe Membership Concierge II position at Life Time is an excellent opportunity for individuals eager to grow in the hospitality and customer service industry within a vibrant and fast-paced environment. This role serves as a pivotal point of contact for members and guests entering the resort, offering account maintenance support, program knowledge, and personalized engagement. The Membership Concierge II exemplifies a hospitality mindset, aiming to build strong relationships by delivering extraordinary experiences and maintaining a professional yet friendly demeanor. Through self-directed progression of hospitality certification levels, employees in this role are encouraged to develop their skills and create customized succession plans to achieve career goals.\n\nThis hourly position offers a wage starting at $15.50 up to $18.50 depending on experience and qualifications. The role demands multitasking ability, excellent verbal communication, and a customer-first attitude. Physical stamina is required, including standing for extended periods, making it ideal for energetic individuals passionate about serving others. Life Time supports employee growth and well-being through comprehensive benefits, including subsidized memberships and opportunities for professional development. This role is tailored for someone enthusiastic about creating welcoming environments and delivering superior member service while advancing their career in a reputable health and wellness organization.

Job Requirements

  • High school graduate or equivalent
  • Minimum of 1-2 years of experience in customer service or sales
  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills
  • Comfortable working in a fast-paced environment
  • Able to stand for 4 hours at a time
  • Demonstrate a friendly and outgoing demeanor

Job Qualifications

  • High school graduate or equivalent
  • Minimum of 1-2 years of experience in customer service or sales
  • Complete Retention Specialist Certification within 60 days of hire
  • Effective communication skills
  • Passion to serve others

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)


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