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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.25 - $20.50
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a prominent health and wellness company dedicated to providing exceptional experiences for its members through a comprehensive range of fitness, recreational, and hospitality services. Known for its upscale resorts and clubs, Life Time strives to create an inviting, inclusive, and supportive environment that encourages personal growth, community involvement, and proactive well-being. The company values diversity and inclusion, ensuring that everyone feels welcomed and respected while promoting a culture centered on professional development and outstanding customer service.
The Membership Concierge II role at Life Time is a dynamic position central to maintaining high levels of member satisfaction a... Show More
The Membership Concierge II role at Life Time is a dynamic position central to maintaining high levels of member satisfaction a... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Ability to multitask in a fast-paced environment
- Effective verbal communication skills
- Comfortable standing for 4 hours at a time
- Friendly and outgoing demeanor
- Completion of Retention Specialist Certification within 60 days of hire
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
- Ability to multitask and work effectively in a fast-paced environment
- Friendly and outgoing demeanor
- Completion of Retention Specialist Certification within 60 days of hire
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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