Membership Concierge II

Life Time is a prominent health and wellness company dedicated to providing exceptional experiences for its members through a comprehensive range of fitness, recreational, and hospitality services. Known for its upscale resorts and clubs, Life Time strives to create an inviting, inclusive, and supportive environment that encourages personal growth, community involvement, and proactive well-being. The company values diversity and inclusion, ensuring that everyone feels welcomed and respected while promoting a culture centered on professional development and outstanding customer service.

The Membership Concierge II role at Life Time is a dynamic position central to maintaining high levels of member satisfaction and engagement within a fast-paced, hospitality-driven environment. This role serves as the first point of contact for members and guests entering the resort, playing a key part in the overall guest experience by delivering personalized service and fostering positive relationships. As a Membership Concierge II, you will contribute to account maintenance, service delivery, program insights, and member engagement activities. The role requires adept multi-tasking, strong communication skills, and the ability to address member inquiries and concerns efficiently and professionally.

In addition to front-line service, the Membership Concierge II supports new membership sales and member retention through outreach efforts both via inbound and outbound communications. This position demands familiarity with club programming, pricing, events, and policies to accurately educate and inform members and guests. You will assist members with account updates, product and service transactions, and collaborate on problem resolution and service recovery strategies. Opportunities for professional advancement are encouraged through Life Time's hospitality certification levels, allowing you to tailor a succession plan that aligns with your career aspirations.

This is an hourly position offering wages starting at $17.25, scaling up to $20.50 based on experience and qualifications. The role requires standing for extended periods and maintaining a friendly and outgoing demeanor to create an extraordinary hospitality experience for every guest. Life Time fosters a supportive work environment with a strong emphasis on development and engagement, making it a great place to grow your career in the hospitality and wellness industry.