Membership Concierge II

Life Time is a leading wellness company dedicated to providing exceptional experiences for its members through comprehensive health and fitness offerings. As a premium lifestyle brand, Life Time operates a network of luxury athletic resorts, combining fitness, spa, nutrition, and family-oriented activities in state-of-the-art facilities. The company is committed to creating an inclusive, diverse, and equitable workplace that promotes professional growth and personal well-being for its team members. Life Time values service excellence, innovation, and community engagement, striving to foster environments where every individual feels welcomed, motivated, and supported. With a focus on health and wellness, Life Time’s mission is to help members achieve their highest potential in mind, body, and spirit through personalized support and innovative programming.

The Membership Concierge II role at Life Time is a dynamic position central to member and guest engagement and satisfaction. Serving as a professional in account maintenance, service delivery, and programming insight, this role is perfect for individuals passionate about hospitality and eager to advance their careers in the wellness and service industry. As the first point of contact for members and guests entering the resort, the Membership Concierge II exemplifies a hospitality mindset by building meaningful relationships and creating extraordinary experiences that exceed expectations. The position involves a mix of inbound and outbound communication, including answering phone inquiries and conducting outreach to support member engagement and new membership acquisition. Team members in this role maintain up-to-date knowledge of club programming, events, pricing, and policies in order to educate and assist members proficiently.

Additionally, the Membership Concierge II aids members with various account maintenance tasks, including processing changes, transactions, and payments related to programs, services, and products. This position is also key in assisting with new membership sales and member retention efforts, requiring problem-solving skills to handle service recovery and resolve member concerns effectively using appropriate tools and resources. The role offers opportunities for professional growth, including access to hospitality certification programs and personalized succession planning to help individuals grow their skills and advance their careers over time. With hourly wages starting at $15.50 and ranging up to $18.50 based on experience and qualifications, this position offers a competitive salary for those seeking to contribute to a fast-paced, service-oriented environment. Working at Life Time also includes numerous benefits, from subsidized memberships and product discounts to comprehensive medical plans and paid time off for full-time employees. Overall, the Membership Concierge II position is ideal for motivated individuals who thrive on delivering superior customer service within a supportive and vibrant company culture.