Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
Prescription drug insurance
Dental Insurance
Health Insurance
Adoption assistance
401(k)
Flexible spending account
Disability insurance
401(k) matching
Paid Time Off
Paid sick time
Vision Insurance
Parental leave
Life insurance
Job Description
Life Time is a premier health and wellness company renowned for creating extraordinary experiences that blend fitness, recreation, and hospitality. With an extensive network of athletic clubs, resort-style amenities, and community-centric events, Life Time is dedicated to fostering a vibrant, healthy lifestyle for its members and guests. The organization prides itself on providing superior service and innovative programs that inspire individuals to embrace their wellness journey in a supportive and engaging environment. Life Time offers a dynamic workplace culture that values diversity, equity, inclusion, and professional growth, making it an exciting and rewarding place to build a career.
The Membership Concierge II role at Life Time is a vital position designed for professionals who excel in account maintenance, service delivery, programming insight, and engaging directly with members and guests. This role serves as the first point of contact for visitors, embodying a hospitality mindset to create exceptional experiences that foster lasting relationships. The position requires multitasking skills, a friendly and outgoing demeanor, and adaptability to thrive in a fast-paced atmosphere. As a Membership Concierge II, you will receive inbound calls and conduct outbound outreach to support both member engagement and acquisition, helping to educate members and guests about the club's diverse programming, events, pricing, and policies.
This role also involves assisting members with account maintenance, managing transactions related to services and products, and serving as a key contact for new membership sales and member retention. Effective problem-solving and service recovery are critical components, ensuring every member and guest issue is resolved promptly and professionally. Life Time supports your professional development by offering hospitality certification pathways and a customized succession plan tailored to your career ambitions. This hourly position offers competitive wages starting at $18.75 and can go up to $22.25 per hour based on your experience and qualifications. Additionally, Life Time provides a comprehensive benefits package with valuable perks, underscoring its commitment to employee well-being and success.
The Membership Concierge II role at Life Time is a vital position designed for professionals who excel in account maintenance, service delivery, programming insight, and engaging directly with members and guests. This role serves as the first point of contact for visitors, embodying a hospitality mindset to create exceptional experiences that foster lasting relationships. The position requires multitasking skills, a friendly and outgoing demeanor, and adaptability to thrive in a fast-paced atmosphere. As a Membership Concierge II, you will receive inbound calls and conduct outbound outreach to support both member engagement and acquisition, helping to educate members and guests about the club's diverse programming, events, pricing, and policies.
This role also involves assisting members with account maintenance, managing transactions related to services and products, and serving as a key contact for new membership sales and member retention. Effective problem-solving and service recovery are critical components, ensuring every member and guest issue is resolved promptly and professionally. Life Time supports your professional development by offering hospitality certification pathways and a customized succession plan tailored to your career ambitions. This hourly position offers competitive wages starting at $18.75 and can go up to $22.25 per hour based on your experience and qualifications. Additionally, Life Time provides a comprehensive benefits package with valuable perks, underscoring its commitment to employee well-being and success.
Job Requirements
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask effectively
- strong verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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