Membership Concierge II

Life Time is a premier health and wellness company known for its upscale fitness centers, resorts, and residential communities. With a commitment to promoting healthy and active lifestyles, Life Time offers a wide range of amenities and services designed to inspire and support individuals on their fitness journeys. The company operates numerous state-of-the-art facilities across the country, providing members with access to world-class fitness equipment, personalized training, group fitness classes, and luxurious resort amenities. Life Time prides itself on fostering a welcoming and inclusive environment where members can achieve their health goals while enjoying exceptional service and community engagement.

The Membership Concierge II role at Life Time is a vital position focused on enhancing member experience through exceptional service, program knowledge, and proactive engagement. As a Membership Concierge II, you will serve as a professional representative responsible for account maintenance, service delivery, programming insight, and fostering meaningful member and guest relationships. This role is designed for individuals who are passionate about hospitality and customer service, as it involves being the first point of contact for members and guests entering the resort, addressing their needs, and ensuring a high level of satisfaction.

This hourly position offers competitive wages starting at $18.75 per hour and can go up to $22.25, depending on experience and qualifications. The role emphasizes growth and professional development through self-directed progression within Life Time's hospitality certification levels, allowing employees to create customized succession plans aligned with their career goals. Membership Concierge II professionals are expected to excel in multitasking, communication, and customer engagement while maintaining a friendly and outgoing demeanor in a fast-paced environment. The position also requires standing for extended periods, showcasing the physical stamina needed to meet the job demands.

Key responsibilities include serving as the primary contact point for members and guests, delivering extraordinary hospitality experiences, handling inbound calls, conducting outbound member outreach, and assisting with account management tasks such as processing changes, transactions, and payments. The role also supports new membership sales and retention efforts, utilizing problem-solving skills and service recovery techniques to address member questions and concerns effectively. Life Time values employees who are passionate about serving others and who possess effective communication skills, as these attributes are essential to creating a positive and engaging atmosphere that encourages member loyalty and satisfaction.

In addition to competitive pay, Life Time offers a comprehensive benefits package to its team members, including fully subsidized memberships, discounts on products and services, professional development opportunities, and a 401(k) retirement plan with a company match. Full-time employees also have access to medical, dental, vision, and prescription drug coverage, short- and long-term disability insurance, life insurance, flexible spending accounts, parental leave, paid time off, and other valuable perks designed to support employee well-being and work-life balance.