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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Job Description
Life Time is a premier lifestyle and hospitality organization known for its exceptional commitment to creating extraordinary experiences for its members and guests. Specializing in health, wellness, and luxury resort environments, Life Time operates a vast network of resorts and fitness centers that blend state-of-the-art facilities with personalized service. The organization emphasizes a culture of inclusivity, diversity, and professionalism, aiming to build a workplace where every team member can thrive, grow, and succeed. Life Time is dedicated to delivering outstanding service through a team-oriented approach that values integrity, passion, and continuous learning.
The role of Membership Concierge II... Show More
The role of Membership Concierge II... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- ability to multi-task
- deliver high quality customer service
- perform service recovery
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- effective communication skills
- passion to serve others
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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